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This agreement ("Agreement") is between 8x8, Inc. ("8x8") and an end user ("End User") of the 8x8 Virtual Office Communications Service ("8x8"). Any 8x8 services or products ("Services") provided by 8x8 to End User shall be governed by the terms and conditions herein. By purchasing the Services, END USER AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. They affect the legal rights between End User and 8x8 by, among other things, requiring (1) MANDATORY ARBITRATION OF DISPUTES; (2) charging an EARLY DISCONNECTION FEE; and (3) LIMITING 8x8's LIABILITY UNDER THE AGREEMENT. End User acknowledges that they are of legal age to enter into this Agreement.
1. TERMS AND CONDITIONS. The terms and conditions stated herein are in lieu of and replace any and all terms and conditions set forth in any documents issued by End User, including, without limitation, purchase orders and specifications. ANY ADDITIONAL, DIFFERENT, OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY END USER AT ANY TIME ARE HEREBY OBJECTED TO BY 8X8, AND ANY SUCH DOCUMENTS SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE OR SERVICE RENDERED HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON 8X8. No waiver or amendment to this contract or these terms and conditions shall be binding on 8x8 unless made in writing expressly stating that it is such a waiver or amendment and signed by an Officer of 8x8.
2. TERM. The term of this Agreement ("Term") begins on the date that End User purchases Services and continues for the duration of the service period as defined by the service plan that is selected by End User ("Plan"). At the end of the current Term, the Term is automatically renewed unless End User provides 8x8, prior to the end of the current Term, notification of intention to cancel the service. End User agrees to pay for Services for the duration of the Term. Expiration of the Term does not alleviate End User of responsibility for paying all unpaid, accrued charges due hereunder. If End User transfers or ports their phone number to a service provider other than 8x8, End User must contact 8x8 to cancel the Services provided to End User by 8x8. If End User chooses to cancel the service before the end of the current Term, Disconnection fees may apply as set forth below. An End User who enters into a one (1) Year Term Plan, a two (2) Year Term Plan or an Annual Plan will be converted, upon expiration of the plan's Term, to a month-to-month plan at the then-current rates offered for the Services, unless End User provides to 8x8, prior to the end of the current Term, notification of intention to cancel the service.
3. 911 & SERVICE LIMITATIONS. The Federal Communications Commission (FCC) requires that 8x8 provide E911 Service to all End Users who use 8x8 services within the United States. Sections 3.1-3.7 apply to all End Users who use 8x8 services within the United States. Section 3.8 applies to all End Users.
3.1 911 ACKNOWLEDGEMENT AND WARNING LABELS. END USER ACKNOWLEDGES THAT 8X8'S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN THIS SECTION 3 AND END USER AGREES TO NOTIFY ANY POTENTIAL USER OF THE SERVICES, WHO MAY PLACE CALLS USING END USER'S SERVICES, OF THE 911 LIMITATIONS DESCRIBED HEREIN. 8X8 WILL PROVIDE END USER WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING. END USER AGREES TO PLACE A LABEL ON AND/OR NEAR EACH TELEPHONE OR OTHER CUSTOMER PREMISE EQUIPMENT ON WHICH THE SERVICES MAY BE UTILIZED. IF ADDITIONAL LABELS ARE REQUIRED, END USER MAY REQUEST THEM FROM 8X8. 8X8 WILL PROVIDE END USER WITH ADVISORY NOTICES REGARDING 911 EMERGENCY DIALING AND REQUEST ACKNOWLEDGMENTS FROM END USER. END USER AGREES TO RESPOND AND AFFIRMATIVELY ACKNOWLEDGE THAT 8X8 HAS ADVISED END USER OF THE CIRCUMSTANCES UNDER WHICH 8X8 E911 SERVICE MAY NOT BE AVAILABLE OR MAY BE LIMITED IN COMPARISON TO TRADITIONAL 911 EMERGENCY DIALING. 8X8 ADVISES END USER TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.
3.2. ELECTRICAL POWER. END USER ACKNOWLEDGES THAT THE SERVICES WILL NOT FUNCTION IN THE ABSENCE OF ELECTRICAL POWER.
3.3. INTERNET ACCESS. END USER ACKNOWLEDGES THAT THE SERVICES WILL NOT FUNCTION IF THERE IS AN INTERRUPTION OF END USER'S BROADBAND OR HIGH-SPEED INTERNET ACCESS SERVICE.
3.4. NON-VOICE SYSTEMS. END USER ACKNOWLEDGES THAT THE SERVICES ARE NOT SET UP TO FUNCTION WITH OUTDIALING SYSTEMS INCLUDING HOME SECURITY SYSTEMS, MEDICAL MONITORING EQUIPMENT, TTY EQUIPMENT, AND ENTERTAINMENT OR SATELLITE TELEVISION SYSTEMS. END USER HAS NO CLAIM AGAINST 8X8 FOR INTERRUPTION OR DISRUPTION OF SUCH SYSTEMS BY THE SERVICES.
3.5. 8X8 E911 SERVICE IS A MANDATORY COMPONENT OF ALL INBOUND/OUTBOUND TRADITIONAL FAX AND VOICE SERVICE PLANS. E911 SERVICE IS NOT OFFERED ON VIRTUAL NUMBERS, TOLL-FREE NUMBERS OR SIMILAR SERVICE ACCESSORIES OR ADD-ON PLANS. E911 SERVICE IS ONLY AVAILABLE IN SELECTED AREAS. END USERS WHO SUBSCRIBE TO 8X8 E911 SERVICE WILL BE REQUIRED TO REGISTER THE PHYSICAL LOCATION OF THEIR EQUIPMENT (PHONE, DTA OR VIDEOPHONE) WITH 8X8, EITHER ON THE 8X8.COM WEBSITE OR BY CALLING CUSTOMER SERVICE, AND AGREE TO UPDATE THE LOCATION WHENEVER THE PHYSICAL LOCATION OF SERVICE CHANGES. END USERS WHO SUBSCRIBE TO 8X8 MOBILE APPLICATIONS ACKNOWLEDGE THE PHYSICAL LOCATION REGISTERED FOR THEIR EQUIPMENT (PHONE, DTA OR VIDEOPHONE) WILL BE THE PHYSICAL LOCATION REGISTERED FOR THE MOBILE APPLICATION ASSOCIATED TO THE EQUIPMENT. END USER ACKNOWLEDGES THAT 8X8'S ONLY MECHANISM FOR ROUTING 911 CALLS TO THE CORRECT EMERGENCY CALL TAKER IS THE PHYSICAL LOCATION CURRENTLY REGISTERED FOR THE ACCOUNT. END USER ACKNOWLEDGES AND UNDERSTANDS THAT ANY ENHANCED LOCATION INFORMATION PASSED TO AN EMERGENCY OPERATOR BY 8x8 WILL BE BASED UPON THE PHYSICAL LOCATION PROVIDED TO 8X8 BY END USER. IN THE EVENT THAT THE PHYSICAL LOCATION HAS NOT BEEN UPDATED OR IS NOT COMPLETE, 8X8 MAY ATTEMPT TO ROUTE A 911 CALL BASED UPON THE BILL-TO OR SHIP-TO ADDRESSES ASSOCIATED WITH THE END USER'S ACCOUNT OR INITIAL ORDER.
3.6. END USERS WHO ARE REQUIRED TO SUBSCRIBE TO 8X8 E911 SERVICE WILL BE SUBJECT TO A MONTHLY E911 SERVICE CHARGE. THE MONTHLY E911 SERVICE FEE SHALL BE IN ADDITION TO THE APPLICABLE RESIDENTIAL OR BUSINESS PLAN CHARGES FOR THE ASSOCIATED LINE. THE MONTHLY CHARGE FOR 8X8 E911 SERVICE IS ASSESSED ON A "PER-LINE" (THAT IS, PER PHONE NUMBER BASIS), AND WILL BE SET AT A LEVEL THAT REIMBURSES 8X8 FOR THE DIRECT COSTS IT INCURS IN PROVIDING 8X8 E911 SERVICE, INCLUDING EXPENSES 8X8 INCURS, EITHER DIRECTLY OR INDIRECTLY, IN THE FORM OF STATE, COUNTY OR MUNICIPAL E911 SURCHARGES, E911 AUTOMATIC LOCATION INFORMATION (ALI) DATABASE STORAGE, LINE INFORMATION DATABASE AND CALLER ID (LIDB/CNAM) EXPENSES, AND ANY OTHER TAXES OR SURCHARGES DIRECTLY OR INDIRECTLY ASSOCIATED WITH THE PROVISION OF SERVICES TO END USERS SUBSCRIBING TO THIS SERVICE. 8X8 RESERVES THE RIGHT TO ADJUST THE LEVEL OF CHARGES ASSOCIATED WITH THE PROVISION OF E911 SERVICES TO REFLECT INCREASES OR DECREASES IN THE COSTS IT INCURS. (SEE SECTION 14 REGARDING CHANGES TO THE AGREEMENT, SERVICES OR PLAN).
3.7. END USER ALSO ACKNOWLEDGES THAT 8X8 E911 SERVICE HAS CERTAIN CHARACTERISTICS THAT DISTINGUISH IT FROM TRADITIONAL, LEGACY, CIRCUIT-SWITCHED 911 SERVICE. THESE CHARACTERISTICS MAY MAKE 8X8 E911 SERVICES UNSUITABLE FOR SOME END USERS. BECAUSE END USER CIRCUMSTANCES VARY WIDELY, END USERS SHOULD CAREFULLY EVALUATE THEIR OWN CIRCUMSTANCES WHEN DECIDING WHETHER TO RELY SOLELY UPON 8X8 E911 SERVICE. END USER ACKNOWLEDGES THAT IT IS END USER'S RESPONSIBILITY TO DETERMINE THE TECHNOLOGY OR COMBINATION OF TECHNOLOGIES BEST SUITED TO MEET END USER'S EMERGENCY CALLING NEEDS, AND TO MAKE THE NECESSARY PROVISIONS FOR ACCESS TO EMERGENCY CALLING SERVICES (SUCH AS MAINTAINING A CONVENTIONAL LANDLINE PHONE OR WIRELESS PHONE AS A BACKUP MEANS OF COMPLETING EMERGENCY CALLS). THE FOLLOWING CHARACTERISTICS DISTINGUISH 8X8 E911 SERVICE FROM TRADITIONAL, LEGACY, CIRCUIT-SWITCHED 911 SERVICE:
** 8X8 E911 SERVICE WILL NOT FUNCTION IF END USER'S DTA, PHONE OR VIDEOPHONE FAILS OR IS NOT CONFIGURED CORRECTLY OR IF END USER'S 8X8 SERVICE IS NOT FUNCTIONING FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, ELECTRICAL POWER OUTAGE, BROADBAND SERVICE OUTAGE, OR SUSPENSION OR DISCONNECTION OF SERVICE BECAUSE OF BILLING OR OTHER ISSUES. IF THERE IS A POWER OUTAGE, END USER MAY BE REQUIRED TO RESET OR RECONFIGURE THE EQUIPMENT BEFORE BEING ABLE TO USE THE 8X8 SERVICE, INCLUDING FOR E911 PURPOSES.
** AFTER INITIAL ACTIVATION OF THE E911 SERVICE, AND FOLLOWING ANY CHANGE OF AND UPDATE TO END USER'S PHYSICAL LOCATION, THERE MAY BE SOME DELAY BEFORE THE AUTOMATIC NUMBER AND LOCATION INFORMATION IS PASSED TO THE LOCAL EMERGENCY SERVICE OPERATOR. THIS INFORMATION IS TYPICALLY POPULATED INTO OUR NOMADIC E911 DATABASES PRIOR TO SERVICE ACTIVATION, BUT NO GUARANTEE CAN BE MADE THAT THE AUTOMATIC NUMBER AND LOCATION INFORMATION WILL BE ACTIVATED WITHIN THIS SCHEDULE.
** THE LOCAL EMERGENCY SERVICE OPERATOR RECEIVING 8X8 E911 EMERGENCY SERVICE CALLS MAY NOT HAVE A SYSTEM CONFIGURED FOR E911 SERVICES OR BE ABLE TO CAPTURE AND/OR RETAIN AUTOMATIC NUMBER OR LOCATION INFORMATION. THIS MEANS THAT THE OPERATOR MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO IS MAKING THE 8X8 E911 CALL. DUE TO TECHNICAL FACTORS IN NETWORK DESIGN, AND IN THE EVENT OF NETWORK CONGESTION ON THE 8X8 NETWORK, THERE IS A POSSIBILITY THAT A 8X8 911 CALL WILL PRODUCE A BUSY SIGNAL OR WILL EXPERIENCE UNEXPECTED ANSWERING WAIT TIMES AND/OR TAKE LONGER TO ANSWER THAN 911 CALLS PLACED VIA TRADITIONAL, LEGACY, CIRCUIT-SWITCHED TELEPHONE NETWORKS.
** IF END USER DOES NOT CORRECTLY IDENTIFY THE ACTUAL LOCATION WHERE THE 8X8 EQUIPMENT WILL BE LOCATED AT THE TIME OF ACTIVATION OF THE SERVICE, 8X8 E911 COMMUNICATIONS MAY NOT BE DIRECTED TO THE CORRECT LOCAL EMERGENCY OPERATOR.
3.8. END USER ACKNOWLEDGES AND UNDERSTANDS THAT 8X8 WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE AND/OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER USING 8X8 OR TO ACCESS AN EMERGENCY SERVICE OPERATOR DUE TO THE 911 DIALING CHARACTERISTICS AND LIMITATIONS SET FORTH IN THIS AGREEMENT. END USER AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS 8X8, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO END USER IN CONNECTION WITH THE SERVICES, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEY FEES) BY, OR ON BEHALF OF, END USER OR ANY THIRD PARTY OR USER OF THE SERVICE RELATING TO THE FAILURE OR OUTAGE OF THE SERVICE, INCLUDING THOSE RELATED TO 911 DIALING.
4. EQUIPMENT. To provide the Services, 8X8 may provide Equipment to End User. All Equipment shipments are F.O.B. 8x8's facility. 8x8's liability for delivery shall cease, and title (if applicable) and all risk of loss or damage shall pass to End User upon delivery to carrier. End User will be provided a twelve (12) month manufacturer's warranty from the date of purchase of Equipment or Service. End User shall be required to obtain authorization from 8x8 to return any Equipment. 8X8 will provide replacement Equipment only if the Equipment is deemed to be defective and covered under the warranty. 8X8 will not cover replacement for lost, stolen or modified equipment. Equipment returned by End User that is not covered under warranty may be refused by 8x8, and End User will be responsible to pay return shipping charges. End Users who purchased through a Retail outlet may return within the first thirty (30) days to the place of purchase or such shorter period as set forth in the Retail outlet's return policy, after the return period has lapsed they can contact 8x8 regarding warranty replacement.
5. BILLING, CHARGES AND PAYMENT.
5.1. PAYMENT. Upon purchase of the Service, End User must provide 8x8 with a valid credit card number from an issuer that is accepted by 8x8. End User authorizes 8x8 to charge the credit card number provided by End User ("Credit Card") for all charges arising from End User's use of the Services. End User agrees to notify 8x8 of any change to the credit card information including, but not limited to, changes in account number, expiration date or billing address. 8x8 shall not be responsible for any charges made by the Credit Card issuer to End User's Credit Card account for exceeding credit limit, insufficient funds or other reasons. End User's credit card will not be billed until product has shipped. Estimated ship dates are approximate and are not guaranteed. End User may cancel any order due to shipping delays without charge.
5.2. CREDIT TERMS. All Services provided to End User and covered by the Agreement shall at all times be subject to credit approval or review by 8x8. End User will provide such credit information or assurance as is requested by 8x8 at any time. 8x8, in its sole discretion and judgment, may discontinue credit at any time without notice or require a deposit.
5.3. BILLING. 8x8 will provide End User with a monthly on-line billing statement for the Services and bill all charges invoiced to End User's account to the Credit Card. Such charges shall include activation fees, monthly service fees, shipping charges, disconnection fees, equipment charges, toll charges, taxes and any other applicable charges. Monthly service fees are paid in advance of each month's service; toll charges and any other applicable charges are billed subsequent to the end of each month's service. 8x8 reserves the right to charge the Credit Card for charges, due if at any time End User's cumulative charges for the current month exceed fifty dollars ($50.00). Billing for monthly service fees commences upon purchase of the Services on the web site, and the first month's monthly service fee shall be prorated to take into account any partial month that may occur as the result of the date monthly service fees are initiated. Activation for Retail customers occurs after End User activates the services on the 8x8 web site.
5.4. LATE/NON-PAYMENT. If any charges for the Services are due but unpaid for any reason including, but not limited to, non-payment or declined Credit Card charges, 8x8 may suspend or terminate the Services and all accrued charges shall be immediately due, plus a late fee of the lesser of 1.5% per month or the maximum allowed by law accrued from the date of invoice until payment in full is received by 8x8. If charges cannot be processed to the Credit Card, End User will be charged a fee of ten dollars ($10.00). The fee will also be charged to activate a suspended account. No suspension or termination of the Services or of this Agreement shall relieve End User from paying any amounts due hereunder.
5.5. TAXES. Prices for the Services do not include any customs duties, sales, use, value added, excise, federal, state, local, public utility, universal service or other similar taxes. All such taxes shall be paid by End User and will be added to any amounts otherwise charged to End User unless End User provides 8x8 with an appropriate exemption certificate. If any amounts paid for the Services are refunded by 8x8, applicable taxes may not be refundable.
5.6. REGULATORY RECOVERY FEE. A Regulatory Recovery Fee will be charged monthly to offset costs incurred by 8x8 in complying with inquiries and obligations imposed by federal, state and municipal regulatory bodies/governments and the related legal and billing expenses. This fee is not a tax or charge required or assessed by any government. The Regulatory Recovery Fee will apply to every phone number assigned, including toll free and virtual numbers.
5.7. TRIAL PERIOD. 8x8 offers a thirty (30) day trial period ("Trial Period") to new End Users for their first 8x8 account. The Trial Period commences upon the purchase of Services by End User on the 8x8 web site. If End User is not satisfied with the Services during the Trial Period, End User may obtain a refund of the equipment and activation fee but not the monthly service fee. Applicable taxes will be refunded to the extent allowed by law. Shipping charges will not be refunded. To obtain a refund, End User must: a) Notify 8x8 within thirty (30) days of purchase of the Services on the web site and obtain a return material authorization number from 8x8 for the Equipment and b) Return the Equipment to 8x8 within seven (7) days of cancellation of the Services in its original, unaltered condition with all packaging intact. Disconnection fees shall not apply if End User cancels service during the Trial Period. Retail customers will be required to return equipment within the first thirty (30) days (or such shorter period as set forth in the Retail outlet's return policy) to the place of purchase to receive any refund.
5.8. DISCONNECTION, OVERAGE AND CONVERSION FEES. Subsequent to the expiration of the Trial Period, if an End User terminates fax or voice Services within twelve (12) months of the initial purchase of the Services, 8x8 shall charge a service Disconnection Fee of fifty nine dollars and ninety nine cents ($59.99) for each Virtual Office extension, Virtual Office Pro voice extension and Shared Line purchased with a phone or adapter and nine dollars and ninety nine cents ($9.99) for Softalk Office extension, Fax extension-second port activation, Virtual number, Basic Plan, Virtual Extension, Virtual Attendant, Toll Free number, Additional Ring Group, Call Queuing Group and Switchboard. If an End User terminates a Plus Extension or converts to a non Plus Extension within twenty four (24) months of the initial purchase of the Services, 8x8 shall charge a Disconnection or Conversion Fee of two hundred dollars ($200.00) for each Plus Extension. If an End User of video Services (VTA464) terminates video Services within twelve (12) months of the initial purchase of the Services, 8x8 shall charge a Disconnection Fee of one hundred dollars ($100.00). Disconnection or Conversion Fees shall be billed to End User's Credit Card when End User notifies 8x8 of the cancellation of the Services. If an End User terminates a one (1) Year Term Plan, a two (2) Years Term Plan or an Annual Plan prior to the end of the committed term, 8x8 will charge the End User the remaining services fees under the term plan agreement. 8x8 reserves the right to charge overage fees when the End User exceeds the usage limits on applicable services which includes but is not limited to recording services on Virtual Meeting licenses ($0.15 for every 1MB increment) and Virtual Office Pro extensions ($12.99 for every 1GB increment). All fees, including service fees, payable under the applicable term plan shall be non-refundable and non-creditable.
5.9. RATE CHANGES. 8x8 may change the prices for the Services and toll charges from time to time. 8x8 may change prices, plans, taxes or fees without any advance notice. For End Users on one, two or three year plans, rates will not be increased during the plan term, with the exception of tax or fee changes and international toll calling rates. In the event of a change in prices or toll charges, 8x8 will post such changed rates to the web site currently located at http://www.8x8.com International toll calling rates are updated monthly on the first of each month and no other notice shall be provided for changes to international toll calling rates.
5.10. CREDITS. End User acknowledges and agrees that the Services are provided "as is, where is." Credit allowances for interruption of the Services shall not be provided.
5.11. DISCOUNTS. From time to time in its sole discretion, 8x8 may offer promotions or discounts of activation or other fees. Any promotion or discount codes must be entered by End User upon purchase of the Services. End User shall not be entitled to a subsequent credit for such promotions or discounts, if not requested at the time of account creation or change of service.
5.12. BILLING DISPUTES. End User must dispute any charges for the Services in writing within thirty (30) days of the date of the charge by 8x8 or End User waives any objection and further recourse. Written statements disputing charges must be sent to: Billing Department 8x8, Inc. 810 W. Maude Ave. Sunnyvale , CA 94085 -or- claims@8x8.com
6. TOLL CHARGES. Every call to or from Equipment using the Services that originates or terminates in the Public Switched Telephone Network ("PSTN"), including other VoIP networks, is subject to the then applicable toll charges that are associated with the Plan. Calls to a phone number outside the United States and Canada to a non-8x8 telephone number will be charged at the current rates published on the 8x8 web site. The duration of each call is to be calculated in one minute increments and rounded up to the nearest one minute increment for any fraction of minutes used. If the computed charge for a call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. If the computed charges for taxes and surcharges include a fraction of a cent, the fraction is rounded up to the nearest whole cent. When End User dials an International PSTN phone number, charges may apply regardless of whether the party on the other line answers the call. Calls made by an End User to an International mobile, rather than landline, or premium rate telephone number, may result in higher toll charges.
7. TELEPHONE NUMBER. Any telephone number provided by 8x8 ("Number") to the End User shall be leased and not sold. End User is not to use the Number with any other device other than the Equipment without the express written permission of 8x8. 8x8 reserves the right to change, cancel or move the Number at its sole discretion.
8. LOST, STOLEN, ALTERED OR BROKEN EQUIPMENT. End User shall not modify the Equipment in any way without the express written permission of 8x8. End User shall not use the Equipment except with the Services provided hereunder. Except as otherwise provided for hereunder, End User is responsible for all lost, stolen or broken Equipment and may be required to purchase a replacement to continue service. Replacement charges will be based on the fair retail price of equipment, plus applicable shipping costs and taxes. End User shall immediately notify 8x8 of any lost or stolen Equipment and shall cooperate with 8x8 in all reasonable aspects to eliminate actual or potential unauthorized use of the Equipment. At 8x8's sole option, failure to report lost or stolen equipment in a timely manner will cause End User to be responsible for all service fees accrued until the time that 8x8 is informed of the loss or theft and can effect a termination of the Services.
9. PROHIBITED USES. Any use of the Services or any other action that causes a disruption in the network integrity of 8x8 or its vendors, whether directly or indirectly, is strictly prohibited and could result in termination of the Services at the sole discretion of 8x8. End User understands that neither 8x8 nor its vendors are responsible for the content of the transmissions that may pass through the Internet and/or the Services. End User agrees that it will NOT use the Services in ways that violate laws (including but not limited to laws prohibiting transmission of unsolicited fax advertisements or laws on obtaining 3rd party consent for call recording), infringe the rights of others, or interfere with the users, services, or equipment of the network. End User agrees and represents that it is purchasing the Services and/or the Equipment for its own internal use only, and shall not resell, transfer or make a charge for the Services or the Equipment without the advance express written permission of 8x8. 8x8's Service Plans for business End Users that offer unlimited minutes of PSTN calls ("Unlimited PSTN Plans") or unlimited faxing are for reasonable business use of End User only. Such use shall not include certain activities including, but not limited to, any autodialing, continuous or extensive call forwarding, continuous connectivity, fax broadcast, fax blasting, telemarketing (including without limitation charitable or political solicitation or polling), call center operations, junk faxing, fax spamming, calling/faxing any person (through the use of distribution lists or otherwise) who has not given specific permission to be included in such a process or any other activity that would be inconsistent with reasonable business usage. End User shall not transmit through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. End Users further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Any use found to be inconsistent with this restriction will result in termination of the Service. 8x8 reserves the right to immediately terminate or modify the Services of any End User using Unlimited PSTN or fax Plans if 8x8 determines, in its sole discretion, that End User is not using the Unlimited PSTN or fax Plans for End User's reasonable business use.
- 10. Use, Storage and Other Limitations. 8x8 reserves the right to establish or modify general practices and limits concerning use of the Services and software, including without limitation, the maximum number of days that content will be retained by the Service, the maximum disk space and/or bandwidth capacity that will be allotted on servers owned and/or operated by 8x8 on End User’s behalf, if any. Where practical, 8x8 will provide the End User with prior notice of such new or modified practices; provided however, that 8x8 shall have the absolute right to implement such new or modified practices without prior notice in its sole discretion and without liability or any kind.
- 11. Electronic Recording. End User acknowledges and understands that there are federal and state statutes governing the electronic recording of telephone conversations and that 8x8will not be liable for any illegal use of the service. Because End User circumstances vary widely, End Users should carefully review their own circumstances when deciding whether to use the recording features of the service and it is the End User’s responsibility to determine if the electronic recordings are legal under the federal and state statutes. 8x8 is not responsible for any misinterpretation, lack of understanding or lack of knowledge regarding the use of electronic recordings or the use of its products by the End User whether legal or illegal. For more information on electronic recording policy.
12. RESPONSIBILITY FOR REGISTRATION INFORMATION AND CONTENT OF END USER COMMUNICATIONS. End Users are solely responsible for maintaining the confidentiality of End User password and account, and agree not to transfer email address or password, or lend or otherwise transfer use of or access to the 8x8 Service, to any third party. End Users are also solely responsible for any and all activities that occur under End User account. End User agree to immediately notify 8x8 of any unauthorized use of End User account or any other breach of security related to End User account or the 8x8 Service, and to ensure that End User "log off"/exit from End User account (if applicable) at the end of each session. 8x8 is not liable for any loss or damage arising from End User failure to comply with any of the foregoing obligations. In consideration for using the 8x8 Service, End User agrees to: (1) provide certain current, complete, and accurate information about End User when prompted to do so by the 8x8 Service, and (2) maintain and update this information as required to keep it current, complete and accurate. End User agrees that any such information shall be accurate. End User agrees that End User are solely responsible for the content of all visual, written or audible communications ("Content") sent by End User or displayed or uploaded by End User in using the Services. End User agrees that End User will not use the Services to send unsolicited commercial e-mail outside End User company or organization in violation of applicable law. End User further agrees not to use the Services to communicate any message or material that is harassing, libelous, threatening, obscene, indecent, would violate the intellectual property rights of any party or is otherwise unlawful, that would give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any applicable law or regulation. Recognizing the global nature of the Internet, End User also agree to comply with applicable local rules or codes of conduct (including codes imposed by End User employer) regarding online behavior and acceptable content and the transmission of technical data exported from the United States or the country in which End User reside. 8x8 reserves the right to investigate and take appropriate action against anyone who, in 8x8's sole discretion, is suspected of violating this provision, including without limitation, reporting End User to law enforcement authorities. Use of the Services is void where prohibited. Although 8x8 is not responsible for any such communications, 8x8 may delete any such communications of which 8x8 becomes aware, at any time without notice to End User. End User retains copyright and any other rights already held in Content which End User submits, posts or displays on or through, the Services. End User understands and agrees that by displaying, exchanging or uploading Content to a 8x8 website, transmitting Content using the Services or otherwise providing Content to 8x8, End User automatically grant (and warrant and represent End User have a right to grant) to 8x8 a world-wide, royalty-free, sublicensable (so 8x8 affiliates, contractors, resellers and partners can deliver the Services) perpetual, irrevocable license to use, modify, publicly perform, publicly display, reproduce and distribute the Content in the course of offering the Site and/or the Services.
13. RESPONSIBILITY FOR CONTENT OF OTHERS. Be advised that other users of the Services ("Users") may violate one or more of the above prohibitions, but 8x8 assumes no responsibility or liability for such violation. If End User becomes aware of misuse of the Services by any person, please contact 8x8 Customer Support at 1-866-879-8647. 8x8 may investigate any complaints and violations that come to its' attention and may take any action that it believes is appropriate, including, but not limited to issuing warnings, removing the content or terminating accounts and/or User profiles and/or logins. However, because situations and interpretations vary, 8x8 also reserves the right not to take any action. Under no circumstances will 8x8 be liable in any way for any data or other content available on a Site, viewed or actions taken while using the Services, including, but not limited to, any errors or omissions in any such data, content or activity or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any data, content or activities incurred from the actions taken on the Site. If at any time End User are not happy with a Site or the Services or object to any material on a Site, End User sole remedy is to cease using the Site or the Services. 8x8 does not endorse and has no control over what Users post , submit to or do on a Site. End User acknowledges that 8x8 cannot guarantee the accuracy of any information submitted by any User of a Site, nor any identity information about any User. 8x8 reserves the right, in its sole discretion, to reject, posting or other data, or to restrict, suspend, or terminate any User's access to all or any part of a Site or Services at any time, for any or no reason, with or without prior notice, and without liability. 8x8 reserves the right to investigate and take appropriate action against anyone who, in 8x8's sole discretion, is suspected of violating this provision, including without limitation, reporting End User or any User to law enforcement authorities.
14. CHANGES TO THE AGREEMENT, SERVICES OR PLAN. 8x8 reserves the right to make changes to the terms and conditions of this Agreement, the Services and/or the Plan ("Change of Service"). In the event of a Change of Service, 8x8 will post to the Web Site currently located at http://www.8x8.com/terms/. End User may request a Plan change at anytime, subject to any applicable change of service fee and additional terms and conditions. The Plan change will take effect in the first month after the Plan is changed. In no case will an activation fee be credited after thirty (30) days from the initial purchase of the Services for a Plan change or cancellation. For a Plan change to a plan that requires a purchase of the Equipment, an equipment charge will apply.
15. NOTICE. Notice will be considered received by End Users and such changes will become binding to End Users, on the date the changes are posted to the Web Site ("Change Date"), and no additional notice will be required. If End User does not send 8x8 notification of their desire to terminate this agreement or uses the Service after the Change Date, End User is deemed to have accepted and consented to the change of terms and conditions of the Service. If End User does not consent to the change of service and terminates this agreement, End User will be responsible for any sums due hereunder in addition to any applicable Disconnection Fee. End User may request a Plan change at anytime, subject to any applicable change of service fee and additional terms and conditions. In no case will an activation fee be credited after thirty (30) days from the initial purchase of the Services for a Plan change or cancellation. For a Plan change to a plan that requires a purchase of the Equipment, an equipment charge will apply.
16. TERMINATION. End User agrees to provide 8x8 with thirty (30) days notice of termination. End User shall be responsible for the full monthly service fee for the month during which the notice of termination of service is provided to 8x8. In accordance with section 5, Disconnection Fees may apply. 8x8 reserves the right, at its sole discretion, to suspend, terminate or change the Services without advanced notice for any reason, including without limitation, misuse of the Services in any way, End User's breach of this Agreement, End User's failure to pay any sum due hereunder, suspected fraud or other activity by End User that adversely affects the Services, 8x8, 8x8's network or other End User's use of the Services. 8x8 reserves the right to determine, at its sole discretion, what constitutes misuse of the Services and End User agrees that 8x8's determination is final and binding on End User. 8x8 may require an activation fee to change or resume a terminated or suspended account.
17. PRIVACY. 8x8 utilizes the public Internet and third party networks to provide fax, voice and video communication services. Accordingly, 8x8 cannot guarantee the security of fax, voice and video communications of End User. 8x8 is committed to respecting an End User's privacy. Once End User chooses to provide personally identifiable information, it will only be used in the context of the End User's relationship with 8x8. 8x8 will not sell, rent, or lease End Users' personally identifiable information to others. Unless required by law or subpoena or if End User's prior permission is obtained, 8x8 will only share the personal data End User provides with other 8x8 entities and/or business partners that are acting on 8x8's behalf to complete the activities described herein. Such 8x8 entities and/or national or international business partners are governed by 8x8's privacy policies with respect to the use of this data. 8x8 is required to file numerous reports with different administrative bodies. As such, 8x8 may provide aggregate statistics about customers, sales and traffic patterns. None of these reports or statistics will include personally identifiable information. However, 8x8 reserves the right to use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens either 8x8 or any company affiliated with 8x8. Moreover, upon the appropriate request of a government agency, law enforcement agency, court or as otherwise required by law, 8x8 may disclose personally identifiable information.
18. RETURNS AND ADJUSTMENTS. No Equipment may be returned by End User for any reason without prior approval of 8x8. All returns shall be in original packaging or equivalent. End User shall be responsible for all costs related to shipping to 8x8 any Equipment that is being returned. Any Equipment returned to 8x8 without prior authorization for its return or proper packaging may be refused. In order to obtain an appropriate refund, upon cancellation End User must immediately obtain a return material authorization number from 8x8, return to 8x8 any Equipment provided hereunder, undamaged and in good working condition, in its original packaging and with its original content or otherwise will be immediately responsible for paying to 8x8 an amount equal to the fair retail price of the equipment minus any payments End User had previously paid specifically for said Equipment.
19. TECHNICAL SUPPORT. 8x8 provides technical support to End Users via telephone and e-mail for the Services and the Equipment provided hereunder. Support for other applications and uses is not provided or implied.
20. BREACH. In the event of End User's breach of the terms of the Agreement, including without limitation, failure to pay any sum due hereunder, End User shall reimburse 8x8 for all attorney, court, collection and other costs incurred by 8x8 in the enforcement of 8x8's rights hereunder and 8x8 may keep any deposits or other payments made by End User.
21. INDEMNIFICATION. End User agrees to defend, indemnify and hold 8x8, its affiliates and its vendors harmless from any claims or damages relating to this Agreement.
22. DISCLAIMER OF CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL 8X8 OR ITS VENDORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE SERVICES OR PRODUCTS PROVIDED HEREUNDER WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, THE NEGLIGENCE OF 8X8 OR ITS VENDORS OR OTHERWISE.
23. WARRANTY AND LIABILITY LIMITATIONS. 8X8 MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER 8X8 NOR ITS VENDORS WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO 8X8'S OR END USER'S TRANSMISSION FACILITIES OR PREMISE EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF END USER'S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF 8X8'S OR ITS VENDORS' NEGLIGENCE. ANY CLAIM AGAINST 8X8 MUST BE MADE WITHIN 90 DAYS OF THE EVENT OF THE CLAIM OR 90 DAYS FROM THE TERMINATION OF SERVICE, WHICHEVER IS EARLIER AND 8X8 HAS NO LIABILITY THEREAFTER. 8X8'S LIABILITY IS LIMITED TO REPAIR, REPLACEMENT, CREDIT OR REFUND. 8X8 MAY ELECT TO PROVIDE A REFUND IN LIEU OF CREDIT, REPLACEMENT OR REPAIR. ALL WARRANTIES COVER ONLY DEFECTS ARISING UNDER NORMAL USE AND DO NOT INCLUDE MALFUNCTIONS OR FAILURES RESULTING FROM MISUSE, ABUSE, NEGLECT, ALTERATION, MODIFICATION, IMPROPER INSTALLATION, OR REPAIRS BY ANYONE OTHER THAN 8X8. IN NO EVENT SHALL 8X8'S TOTAL LIABILITY HEREUNDER EXCEED THE AMOUNTS PAID BY END USER TO 8X8 IN THE PRIOR TWELVE (12) MONTHS FROM DATE OF CLAIM.
24. EXPORT COMPLIANCE. End User agrees to comply with U. S. export laws concerning the transmission of technical data and other regulated materials via the Services. End User agrees to comply with applicable local, state and federal regulations governing the locality in which the Equipment and Services are used.
25. PHONE NUMBERS AND WEB PORTAL DISCONTINUANCE. Upon expiration, cancellation or termination of the Services, End User shall relinquish and discontinue use of any Numbers, voice mail access numbers and/or web portals assigned to End User by 8x8 or its vendors.
26. SOFTWARE COPYRIGHT. Any software used by 8x8 to provide the Services and any software provided to End User in conjunction with providing the Services are protected by copyright law and international treaty provisions. End User may not copy the software or any portion of it.
27. SURVIVAL. The provisions of section 3, 5, 19, 20, 21, 22, 23, 25, 27, 28 and 30 shall survive any termination of the Agreement.
28. NOTICES. 8x8 communicates with End Users primarily via email. Notices to End User shall be sent to the email address specified by End User at the time of registration for the Services or as subsequently specified by End User ("Email Address"). End User is responsible for notifying 8x8 of any Email Address changes. End User agrees that sending a message to the Email Address is the agreed upon means of providing notification. Email is used to communicate important information about the Services, billing, changes to the Services and other information. The information is time-sensitive in nature. It is required that End User read any email sent to the Email Address in a timely manner in order to avoid any potential interruption in the Services provided hereunder.
29. FORCE MAJEURE (EVENTS BEYOND OUR CONTROL). 8x8 shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failure, late delivery by suppliers or other difficulties of 8x8 as may occur in spite of 8x8's best efforts.
30. GOVERNING LAW / RESOLUTION OF DISPUTES.
30.1. Mandatory Arbitration. PLEASE READ THIS PROVISION CAREFULLY. IT MEANS THAT, EXCEPT AS NOTED BELOW, END USER AND 8x8 WILL ARBITRATE ANY DISPUTES OR CLAIMS IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OR THE PROVISION OF SERVICES OR PRODUCTS TO END USER, INCLUDING ANY BILLING DISPUTES ("CLAIM"). CLAIMS SHALL BE SUBMITTED TO FINAL, BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). This agreement to arbitrate also requires End User to arbitrate claims against other parties relating to Services or Products provided or billed to End User if Claims are asserted against 8x8 in the same proceeding. ARBITRATION WILL BE CONDUCTED UNDER THE AAA'S PUBLISHED COMMERCIAL ARBITRATION RULES AND SUPPLEMENTAL PROCEDURES FOR CONSUMER-RELATED DISPUTES, WHICH ARE AVAILABLE BY CALLING THE AAA AT 800-778-7879 OR VISITING ITS WEB SITE AT www.adr.org. The AAA has a fee schedule for arbitrations. End User will pay the published share of the arbitrator's fees and administrative expenses ("Fees and Expenses") except that: (a) for Claims less than $20, 8x8 will pay all Fees and Expenses; and (b) for Claims between $25 and $1,000, End User will pay only $20 in Fees and Expenses, or any lesser amount as provided under AAA's Supplemental Procedures for Consumer-Related Disputes. End User and 8x8 agree to bear their own other fees, costs, and expenses, including those for any attorneys, experts, and witnesses. The AAA Supplemental Procedures for Consumer-Related Disputes provide that unless a hearing is requested, disputes will be resolved based on written submissions and no personal appearance is required. If End User requests an arbitration hearing, that hearing will take place either telephonically or in San Jose, California. As a limited exception to the agreement to arbitrate, End User and 8x8 agree that: (a) End User may file Claims in small claims court in Santa Clara County (San Jose), California, if the Claims qualify for hearing by such court; (b) if End User fails to timely pay amounts due, 8x8 may assign the account for collection, and the collection agency may pursue in court claims limited strictly to the collection of the past due debt and any interest or cost of collection permitted by law or the Agreement; and (c) any Claim filed as a class action is not subject to arbitration but instead must be filed in the California Superior Court, County of Santa Clara (San Jose) or in the United States District Court for the Northern District of California.
30.2. Prefiling Notice of Claim. BEFORE INSTITUTING ARBITRATION OR SUIT, END USER AGREES TO PROVIDE 8x8 WITH AN OPPORTUNITY TO RESOLVE THE CLAIM BY SENDING A WRITTEN DESCRIPTION OF THE CLAIM TO 8x8 AT. IF 8x8 IS NOT ABLE TO RESOLVE THE CLAIM WITHIN 30 DAYS OF RECEIPT OF NOTICE, THEN END USER OR 8x8 MAY INITIATE ARBITRATION OR SUIT AS DESCRIBED IN SECTION 30.1. All claim notices should be sent to: Director of Customer Service 8x8, Inc. 810 W. Maude Ave. Sunnyvale , CA 94085 -or- claims@8x8.com
30.3. Governing Law. The Agreement and the relationship between End User and 8x8 shall be governed by the laws of the State of California without regard to its conflict of law provisions. To the extent court action is initiated to enforce an arbitration award or for any other reason consistent with Section 30.1, End User and 8x8 agree to submit to the personal and exclusive jurisdiction of the courts within the state of California, to the extent possible in Santa Clara County, and waive any objection as to venue or inconvenient forum. The failure of 8x8 to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. End User agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
31. ENTIRE AGREEMENT. The terms and conditions of this Agreement, along with the rates posted to the web site currently located at http://www.8x8.com, constitute the entire agreement with regard to this sale and expressly supersede and replace any prior or contemporaneous agreements, written or oral, relating to the Services. This agreement shall be binding upon the heirs, successors, and assigns of 8x8 and End User.
Additional Terms and Conditions for Complete Contact Center
1. DEFINITIONS Capitalized terms used in this Contact Center Agreement are defined terms; the definitions are located on Attachment 1 to hereto, or where such terms are first underlined.
2. PROVISION AND USE OF HOSTED SERVICES; IMPLEMENTATION SERVICES
2.1 Provision of, Hosted Services. During the Term of this Contact Center Agreement, and subject to all of the terms and conditions herein, 8x8 (i) agrees to provide to Customer the Hosted Services, (ii) hereby grants Customer access to the Hosted Services for use by the number of Agents and Logins set forth in the Service Quote, for Customer's own internal business purposes which shall be deemed to include activities Customer may perform on behalf its clients or customers and (iii) grants Customer the right to use the Documentation.
2.2 Changes to the Contact Center Agreement, services or plan. 8x8 reserves the right to make changes to the terms and conditions of this Contact Center Agreement, the Services and/or the Plan ("Change of Service"). In the event of a Change of Service, 8x8 will post to the Web Site currently located at http://www.8x8.com/terms/. End User may request a Plan change at anytime, subject to any applicable change of service fee and additional terms and conditions. The Plan change will take effect in the first month after the Plan is changed. In no case will an activation fee be credited after thirty (30) days from the initial purchase of the Services for a Plan change or cancellation. For a Plan change to a plan that requires a purchase of the Equipment, an equipment charge will apply.
2.3 Limitations. Customer shall have no rights in or to the Hosted Services, except as expressly granted herein. 8x8 grants to Customer no right, title, interest, or license to any 8x8 Software, any trademark, trade name, service mark, or any other proprietary right. 8x8 and its licensors hereby reserve to themselves all rights in and to all such 8x8 Software and the Hosted Services not expressly granted to Customer herein. Customer shall not (i) attempt to or knowingly permit or encourage others to attempt to copy, develop a competing product, alter, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble, or otherwise attempt to derive computer source code from any 8x8 Software or Hosted Services; or (ii) rent, sublicense, transfer or grant any rights in the Hosted Services or the 8x8 Software in any form to any third party. Customer shall promptly notify 8x8 in writing of any attempt to copy, alter, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble, or otherwise attempt to derive computer source code from any 8x8 Software or Hosted Services. Customer shall provide reasonable assistance and cooperation to 8x8 to enforce any breach or violation of this subsection.
2.4 Customer Data. Customer hereby grants to 8x8 a non-exclusive, non-transferable (except in connection with an assignment of this Contact Center Agreement) license to copy, store, record, transmit, display, view, print and use Customer Data, solely to the extent necessary to provide the Hosted Services to Customer. Except as expressly provided in this Section 2.4, Customer grants to 8x8 no right, title, interest, or license in the Customer Data, and Customer hereby reserves for itself and its licensors all rights in and to all Customer Data.
2.5 Implementation Services. 8x8 agrees to use its commercially reasonable efforts to perform the Implementation Services covered in the Initial Payment.
2.6 Additional Professional Services. If Customer requests additional or different professional services, consulting services, 8x8 may provide such professional services or recommend appropriate outside consultants. If 8x8 agrees to provide such additional professional services at Customer's request, fees for such professional services may be provided pursuant to a fixed fee or 8x8's standard time and material rates. Such additional professional services will be provided pursuant to this Contact Center Agreement, and may be described in an agreed upon statement of work.
2.7 Travel Expenses. Customer agrees to be responsible for paying any necessary, pre-approved travel and per diem expenses incurred by 8x8 in the performance of the Implementation Services and/or any additional professional services.
3. FEES, PAYMENT AND TAXES
3.1 Payment. Upon purchase of the Hosted Service, Customer must provide 8x8 with a valid credit card number from an issuer that is accepted by 8x8. Customer authorizes 8x8 to charge the credit card number provided by Customer ("Credit Card") for all charges arising from Customer's use of the Hosted Services. Customer agrees to notify 8x8 of any change to the credit card information including, but not limited to, changes in account number, expiration date or billing address. 8x8 shall not be responsible for any charges made by the Credit Card issuer to Customer's Credit Card account for exceeding credit limit, insufficient funds or other reasons.
3.2 Changes in Service Fees. 8x8 reserves the right to change fees for the Hosted Services at any time; provided that any such change in fees shall take effect only upon the renewal of the Contact Center Agreement, and not during the then-current term of the Contact Center Agreement. The Service Fees effective upon any renewal of the Contact Center Agreement shall be 8x8's then-current fees for the applicable Hosted Services.
3.3 Taxes. Prices for the Services do not include any customs duties, sales, use, value added, excise, federal, state, local, public utility, universal service or other similar taxes. All such taxes shall be paid by Customer and will be added to any amounts otherwise charged to Customer unless Customer provides 8x8 with an appropriate exemption certificate. If any amounts paid for the Services by Customer are refunded by 8x8, applicable taxes may not be refundable
3.4 Late Payments and Disputed Amounts. If any charges for the Services are due but unpaid for any reason including, but not limited to, non-payment or declined Credit Card charges, 8x8 may suspend or terminate the Services and all accrued charges shall be immediately due, plus a late fee of the lesser of 1.5% per month or the maximum allowed by law accrued from the date of invoice until payment in full is received by 8x8. If charges cannot be processed to the Credit Card and the Customer's account is suspended, Customer will be charged a fee of ten dollars ($10.00) to activate the account. No suspension or termination of the Services or of this Contact Center Agreement shall relieve Customer from paying any amounts due hereunder.
4. TELEPHONE NUMBER USE
4.1 Telephone Number Use. The Agent telephone number ("Number") must be provisioned with an 8x8 Number only. Provisioning non-8x8 Numbers will be considered a violation of the terms of use and any traffic to non-8x8 Numbers will be charged at the rates billed to 8x8 plus 25%.
Customer agrees that Agent Numbers will be migrated to Agent extension numbers by 8x8 at 8x8's sole discretion. Routing to external telephone numbers will be permitted through the use of 8x8's virtual number service.
Customer shall not route traffic directly to the Public Switched Telephone ("PSTN") number indicated in the forwarding rules associated with the Hosted Services and 8x8 Software. This telephone number is temporary only and may be removed by 8x8 at 8x8's sole discretion. The following U.S. area codes ("NPA") are restricted in the forwarding rules: (311), (880), (456), (881), (500), (882), (600), (900), (976), (611), (700), (710), (711), and (811). The following country codes are restricted in the forwarding rules: (979), (808), and (882).
5. TERM AND TERMINATION
5.1 Term. The term of the Contact Center Agreement shall commence on the Effective Date and continue for the period of one (1) year, unless terminated earlier in accordance with this Section 5. This Contact Center Agreement shall automatically renew for additional one (1) year periods, unless either party gives the other party written notice of its desire not to renew this Contact Center Agreement at least thirty (30) days prior to the expiration of the then-current term. The initial term, along with any renewal terms shall be the "Term" of this Contact Center Agreement.
5.2 Termination. Either party may immediately terminate this Contact Center Agreement if (i) the other party does not cure a material breach of this Contact Center Agreement within thirty (30) days of written notice of such breach or (ii) the other party is subject to a bankruptcy proceeding, becomes insolvent or terminates or suspends its business and fails to remedy such termination or suspension within sixty (60) days thereafter. 8x8 may terminate this Contact Center Agreement upon thirty (30) days written notice to Customer in the event Customer is acquired by, or merges into another company that in 8x8's reasonable opinion is a competitor of 8x8.
5.3 Effect of Termination. Upon expiration or termination of this Contact Center Agreement (i) Customer's access to and use of the Hosted Services, shall immediately terminate and (ii) all of Customer's payment obligations that were incurred prior to the effective date of expiration or termination shall become immediately due and payable.
5.4 Survival. Sections 2.3, 3, 5.4, 7, 8 and 9 of this Contact Center Agreement shall survive any expiration or termination of this Contact Center Agreement.
6. WARRANTIES AND DISCLAIMERS
6.1 Implementation Services. 8x8 warrants that the Implementation Services provided hereunder will be performed in a workmanlike manner in accordance with industry custom and practices. In the event of a failure of Implementation Services to conform to the foregoing warranty, 8x8's sole obligation, and Customer's exclusive remedy, shall be the re-performance of such non-conforming Implementation Services.
6.2 Representations and Warranties. Each party represents and warrants that (i) it has the full right, power, and authority to enter into this Contact Center Agreement and perform the acts required of it hereunder and (ii) when executed and delivered by such party, this Contact Center Agreement will constitute a legal, valid, and binding obligation of such party, enforceable against such party in accordance with its terms. Customer represents and warrants that its uses of the Hosted Services do not and will not violate the personal or privacy rights of any third party.
7. LIMITATION OF LIABILITY
7.1 Disclaimer of Certain Damages. UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, OR FOR ANY COST OF COVER OR FOR COST OF PROCURMENT OF SUBSITUTE GOODS OR SERVICES, ARISING OUT OF OR IN ANY WAY RELATED TO THIS CONTACT CENTER AGREEMENT. SUCH LIMITATION ON DAMAGES INCLUDES, BUT IS NOT LIMITED TO, LOST GOODWILL, LOST PROFITS, OR LOSS OF DATA, SOFTWARE OR WORK STOPPAGE, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BROUGHT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY PROVIDED IN THIS CONTACT CENTER AGREEMENT.
7.2 Limitation on Liability. IN NO EVENT SHALL EITHER PARTY'S TOTAL LIABILITY IN CONNECTION WITH THIS CONTACT CENTER AGREEMENT, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EXCEED THE ACTUAL AMOUNT PAID OR PAYABLE TO 8X8 OVER THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRIOR TO THE CLAIM FOR THE HOSTED SERVICE GIVING RISE TO THE CLAIM.
8. CONFIDENTIAL INFORMATION
8.1 Treatment of Confidential Information. During the Term of this Contact Center Agreement and for three (3) years thereafter, each party (the "Receiving Party") shall (i) treat as strictly confidential all Confidential Information disclosed by the other party (the "Disclosing Party"), (ii) not disclose, disseminate, distribute, or transfer such Confidential Information to any third party without the express written consent of Disclosing Party, (iii) not use such Confidential Information except solely for the purpose of its performance under this Contact Center Agreement and (iv) protect the Confidential Information by using at least the same degree of care as the Receiving Party uses to protect its own confidential information of like nature to prevent any unauthorized access, use, dissemination, or publication of such Confidential Information, but in no event less than reasonable care. The Receiving Party further agrees to disclose Disclosing Party's Confidential Information only to its employees and consultants with a need to know such Confidential Information to perform their work responsibilities and agrees to require such employees and consultants to execute nondisclosure agreements containing protections substantially similar to the restrictions herein. The Receiving Party shall promptly notify the Disclosing Party in writing of any unauthorized access, use, dissemination, or publication of such Confidential Information of which it becomes aware.
8.2 Limitations. Confidential Information does not include information which as evidenced in writing by the Receiving Party (i) is known to the Receiving Party, without any confidentiality restriction, at the time of disclosure by the Disclosing Party, (ii) is publicly known or becomes publicly known and made generally available through no wrongful act of the Receiving Party or any third party, (iii) has been rightfully received by the Receiving Party, without any confidentiality restriction, from a third party who is authorized to make such disclosure and not otherwise in violation of this Contact Center Agreement, (iv) is disclosed generally to third parties by the Disclosing Party without any confidentiality restriction or (v) was independently developed by the Receiving Party without any use of the Confidential Information. Upon prior written notice to the Disclosing Party, the Receiving Party may disclose Disclosing Party's Confidential Information as (i) is required by law or regulation to be disclosed, but only to the extent and solely for the purpose of such required disclosure or (ii) is required by order of a court or other governmental body, but only to the extent and solely for the purpose of such required disclosure. The Receiving Party agrees to assist the Disclosing Party (at the Disclosing Party's expense) in all proper ways to limit or prevent the disclosure of such Confidential Information.
8.3 Return of Confidential Information. The Receiving Party will return or destroy (at the Disclosing Party's election) all Confidential Information (including all copies) received from the Disclosing Party within its possession, custody, or control, promptly upon termination or expiration of this Contact Center Agreement or upon the earlier written request of the Disclosing Party. At the request of the Disclosing Party, after such return or destruction, the Receiving Party shall certify in writing that such return or destruction has been accomplished.
9. MISCELLANEOUS
9.1 Assignment. Neither party may assign this Contact Center Agreement, in whole or in part, without the prior written consent of the other party, which consent shall not unreasonably be withheld or delayed. Any assignment in breach of this paragraph shall be null and void. This Contact Center Agreement shall be binding upon, and inure to the benefit of, the parties hereto and their respective permitted successors and assigns. Notwithstanding the above, either party may assign this Contact Center Agreement to a successor in interest in the event of a merger, acquisition or a sale of substantially all of its assets to a third party entity without the prior written consent of the non-assigning party, provided that the assigning party delivers notification within thirty (30) days to the non-assigning party following such merger, acquisition or sale.
9.2 Precedence of Terms. In the event of any conflict between the terms of this Contact Center Agreement and the terms of any purchase order or acknowledgement, the terms of this Contact Center Agreement shall control. Acceptance by 8x8 of any purchase order placed by Customer is conditioned on Customer's assent to the terms set forth herein. 8x8's fulfillment of any purchase order shall not imply 8x8's acceptance of any pre-printed terms on such purchase. Any such conflicting terms shall be of no force or effect, unless so agreed by 8x8 in a writing referencing this Section 9.2. In the event of any conflict between any provision of these Terms and Conditions and the provisions of the applicable Service Quote, the provisions of the Service Quote shall prevail.
9.3 Publicity. Customer agrees to allow 8x8 to mention Customer in connection with 8x8 speaking engagements, 8x8 websites, and non-public communications sent by 8x8 to existing and potential customers and others, indicating Customer's relationship with 8x8.
9.4 Relationship of the Parties. Nothing contained herein shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties.
9.5 Severability. If one or more provisions of this Contact Center Agreement are held to be unenforceable under applicable law, the parties agree to renegotiate such provision in good faith. In the event that the parties cannot reach a mutually agreeable and enforceable replacement for such provision, then: (i) such provision shall be excluded from this Contact Center Agreement; (ii) the remainder of the Contact Center Agreement shall be interpreted as if such provision were so excluded; and (iii) the remainder of the Contact Center Agreement shall be enforceable in accordance with its terms.
ATTACHMENT 1
DEFINITIONS
"Activation Date" means the date upon which Customer is provided the URL, login, and password to access the Hosted Services. "Agent" means a Customer employee or contractor who may use the Hosted Services, the total number of Agents being the maximum number of employees who may use the Hosted Services at any one time. "Confidential Information" of a party means any confidential or proprietary knowledge, information, materials, or trade secrets in which such party has rights, disclosed to the other party, and which either party would reasonably expect or consider to be confidential or proprietary information, including but not limited to, information regarding business methods, products, services, finances, customers and potential customers, suppliers, pricing and rates, costs, expenses, marketing, technologies, properties, specifications, personnel, or organization, in various media, including but not limited to, oral, written, and electronic data form. "Contact Center Agreement" means these Terms and Conditions for Complete Contact Center and other attachments hereto, and any documents incorporated herein by reference, as the same may be amended by mutual written agreement of the parties. "Customer Data" means any data, information or other materials of any nature whatsoever provided to 8x8 by Customer in the course of implementing or using the Hosted Service. "Documentation" means user manuals and other documentation relating to the Hosted Services, which are made available to Customer by 8x8, in the form of recorded documentation on optical or magnetic media, accessible via the Internet or in the form of printed media. "Effective Date" means the date the terms and Conditions of this Contact Center Agreement go into effect, and is the earlier of the Activation Date or thirty (30) days from the date of signature of the Service Quote. "8x8 Software" means any proprietary software (including any documentation relating to such software) owned by, licensed by, or which 8x8 has a right to license, which software is either provided to Customer under this Contact Center Agreement or is used in or used to provide the Hosted Services. "Hosted Services" means the services that are being provided to Customer as described in the Service Quote, including any Additional Services set forth in a Service Quote Addendum accepted by 8x8. "Implementation Services" means the services selected by Customer, as indicated on the Service Quote, to be provided by 8x8 in connection with the set up and implementation of the Hosted Services. As part of the Implementation Services, Customer will receive limited training in the set up and activation of the Hosted Services during the hours from 8:00am to 5:00pm PT Monday through Friday. "Initial Payment" means the initial payment set forth in the Service Quote consisting of the fees for Implementation Services and the Service Fees for the first month. "Login" means each separate, named individual login account within a Tenant established for Customer which login account has access to the Hosted Services. "Service Fees" means the fees set forth in the Service Quote to be paid by Customer to 8x8 as consideration for 8x8's provision to Customer of the Hosted Services. "Service Quote" means the document executed by Customer and 8x8, containing (i) a price quotation for Hosted Services, and Implementation Services to be provided to Customer by 8x8 under the Contact Center Agreement, along with associated telecommunications fees, (ii) the number of Agents, Tenants and Logins to be provided under the Contact Center Agreement; (iii) the Term Length; (iv) the Hosted Services to be provided; and (iv) such other options provided on the Service Quote as Customer may elect to apply to the Hosted Services. "Tenant" means where 8x8 makes available to Customer a dedicated and secure space to store data in the 8x8 application network. "Term" shall have the meaning set forth in Section 5.1 of this Contact Center Agreement.
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