Business Downloads

BPA430 Business Services excluding Business Basic

Download Firmware

Installation Instructions

To manually upgrade your Broadband Phone Adapter (non-windows users), follow these steps: Download the Broadband Phone Adapter program file (right-click and save or in a browser, just click on the link). BPA430 Upgrader.

Lift the handset from your phone then use a pointed tip (such as a paper clip) to push the reset button on the back of the phone adapter once. Listen on the handset for the IP address of the phone adapter. (Note: To upgrade, please make sure the phone is plugged in the LINE 1 port to get the IP address.)
Open a web browser and enter the Broadband Phone Adapter’s IP address and press "Enter."
Click "Download" or "Upgrade Firmware" on the left side of the web page.
In the "Filename" field, use the "Browse" button to find the file you saved.
Click "Start HTTP Download."
Using Internet Explorer, on the bottom of the screen you will see progress messages like: "Booting into Downloader Mode. Please wait..." "Performing Firmware Upgrade. Please wait..."
Please wait approximately five minutes for the procedure to complete. You will see the message "Download Successful."
Click the "Restart Main Application" button on the web page.

Latest upgrade 01/21/09
Upgrade Notes

- Added a feature that supports voice quality monitoring.
- Improved fax communications support.
- Fixed bug related to intermediate device malfunctioning.
- Fixed broken IP address readout feature when pressing the hardware button on the back of the device.

Previous Upgrades
07/02/0 - Fixed G729 encoder audio quality bug which caused static/crackling

BPA410 Business Services excluding Business Basic

Download Firmware

Installation Instructions

To Automatically upgrade your BPA410

Follow these steps

Download this program by clicking the button above.
Disable Norton Internet Security, Zone Alarm or similar firewall programs before upgrading.
Run the program and click the "Auto-Detect BPA(s)" button.
Once your device is found, select it in the application window. It should be labeled "BPA version 1.0 US."
Click "Upgrade BPA."
Wait a few minutes for the process to complete.
When the device is upgraded, a green light under "MAC Address" indicates you are up-to-date.

Latest upgrade 01/21/09
Upgrade Notes

- Improved automatic firmware upgrade mechanism.
- Improved network stack which offers better performance, IP fragmentation support, PPPoE support and several miscellaneous compliance fixes.
- Added a feature that supports voice quality monitoring.
- Added support for the iLBC codec.

Bug Fixes

- HTML and Javascript bug fixes in the configuration web UI.
- Improved fax communications support.
- Fixed bug related to intermediate device malfunctioning.

Previous Upgrades
03/08/07 - Addresses T.38 fax-relay improvements
09/26/2006 - BPA410 Firmware Upgrade for Softalk™ Office users
Allows Softalk Office users to communicate with their existing virtual office extensions using BPA410.
08/21/2006 - BPA410 Firmware Upgrade for Fax Extension users Quick Start Guide for Second Port Activation

Outlook Integration Software Business Services excluding Business Basic
Download	Latest upgrade 09/24/08 Upgrade Notes - Supports IP Phone - Support for Windows XP or Vista - Support for Outlook 2007

Switchboard Software Business Services excluding Business Basic
Download	Latest upgrade 09/22/08 Upgrade Notes - Supports IP Phone Status - Supports Shared Line Status - Microsoft XP and Vista Compatible

Softalk Office Business Services

Download

Installation Instructions

To install your Softalk Office, follow this procedure:

Follow these steps

Download this program by clicking the button above.
After you download the Softalk Office program, click on it and open the file. A set up Wizard will pop up and provide simple instructions.
Follow the instructions until you get to the 'Finish' button.

Latest upgrade 04/07/07
Upgrade Notes

- Enhanced voice quality (AEC, AGC, and VAD upgrade)
- Added H.264 video codec for voice and video conferencing
- Enhanced contacts manager with Microsoft® Outlook® support and importing/exporting capabilities.

Softalk Office (Windows Vista) Business Services

Download

Installation Instructions

To install your Softalk Office, follow this procedure:

Follow these steps

Download this program by clicking the button above.
After you download the Softalk Office program, click on it and open the file. A set up Wizard will pop up and provide simple instructions.
Follow the instructions until you get to the 'Finish' button.

Latest upgrade 09/05/08
Upgrade Notes

- Microsoft Vista Support

Virtual Office Interface for Salesforce
Download	Latest upgrade 09/23/08 Upgrade Notes - Verison 1.1.0 - Internet Explorer 6.0 or later NOTE: Firefox or any other browser will NOT work - Windows XP or Vista - Added "End Call" Button - View inbound daily call history (Will display name, call time, duration & call details if the contact information exists) - View all past call history - Can easily create notes during or after a call - Can also set up follow up calls - Integrates Virtual Office System seamlessly into the Salesforce.com application - Make outbound PSTN calling from dial-pad in the Salesforce.com application
Download User/Installation Guide

8x8 675xi Series IP Phones

To Upgrade New Firmware to your IP Phone:

Press “Options” Key on the phone and then scroll down to Option 6 “Restart Phone.”
Then press “Select.”
Press “Restart” to restart your IP Phone
During the restart process your IP Phone will search for new firmware.
If new firmware is found for your IP Phone it will start downloading.
Please Note: “DO NOT UPLUG IP PHONE WHEN FIRMWARE IS DOWNLOADING”
Once the download is complete your IP Phone will reboot itself.

Known Issues:

Call Park is not available.
Star commands will not work for IP Phone at this time.
Shared Line Extension voicemail will not show IP Phone MWI (Message Waiting Indicator).
Salesforce and Outlook IP Phone status issue. Outbound Calls Only.
Changes made locally on the phone will not sync with server side.

8x8 Response Point Adapter

Download Firmware

To manually upgrade your 8x8 Response Point Adapter follow these steps:

Download the 8x8 Response Point file (right-click and save or in a browser, just click on the link).
Use the RPA Assistant program to discover the IP address of the 8x8 Response Point Adapter.
Open a web browser and enter the 8x8 Response Point Adapter’s IP address and press "Enter."
Enter the password for the 8x8 Response Point Adapter (default password is “admin”)
Click "Upgrade Firmware" on the left side of the web page.
In the "Filename" field, use the "Browse" button to find the file you saved.
Click "Start Firmware Upgrade."
Using Internet Explorer, on the bottom of the screen you will see progress messages like: “Please wait..." "Performing Firmware Upgrade. Please wait..."
Please wait approximately five minutes for the procedure to complete. You will see the message "Firmware Upgrade Successful."

Latest upgrade 02/05/09
Upgrade Notes

- Version 15.8
- Internet Explorer 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5 and above
- Windows XP SP2 or Vista
- Added support for Microsoft Response Point Service Pack 2 auto-discovery and auto-provisioning.
- Fixed a signaling bug that could result in a dropped call.

Quick Installation Guide

Download RPA Assistant Program

8x8 RPA Assistant Program is a program that runs in Microsoft Windows and will auto detect the IP address of your 8x8 Response Point Adapter. You will also use this program to help you configure your Microsoft Response Point System and the 8x8 Response Point Adapter. For further details, please download and read the Quick Install Guide.

BPA430 Response Point Fax Adapter

Download Firmware

Installation Instructions

To manually upgrade your Broadband Phone Adapter (non-windows users), follow these steps:

Download the Broadband Phone Adapter program file (right-click and save or in a browser, just click on the link). BPA430 - Response Point Fax Alternate Upgrader.
Lift the handset from your phone then use a pointed tip (such as a paper clip) to push the reset button on the back of the phone adapter once. Listen on the handset for the IP address of the phone adapter. (Note: To upgrade, please make sure the phone is plugged in the LINE 1 port to get the IP address.)
Open a web browser and enter the Broadband Phone Adapter’s IP address and press "Enter."
Click "Download" or "Upgrade Firmware" on the left side of the web page.
In the "Filename" field, use the "Browse" button to find the file you saved.
Click "Start HTTP Download."
Using Internet Explorer, on the bottom of the screen you will see progress messages like: "Booting into Downloader Mode. Please wait..." "Performing Firmware Upgrade. Please wait..."
Please wait approximately five minutes for the procedure to complete. You will see the message "Download Successful."
Click the "Restart Main Application" button on the web page.

Latest upgrade 05/27/08
Upgrade Notes

- Firmware to support Response Point Fax
Caution: Use this firmware only with BPA430 adapters.

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1-408-687-4120
outside of U.S.

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