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When you subscribe to 8x8's Virtual Office VoIP-hosted PBX phone service, you not only save on local and long distance calling, you also receive an abundance of corporate class PBX calling features accessible from your Virtual Office phone through any high speed Internet connection.
Don't pay the same price for a single line VoIP service plan with limited features and functionality. Get 8x8 Virtual Office and start enjoying features you never imagined your business could afford.
Standard Features
In this section:
Unlimited Calling
Using Virtual Office business Internet phone service for outbound calling substantially reduces phone bills. Virtual Office subscribers get:
- - 3-digit extension-to-extension calling anywhere in the world
- - 7-digit dialing to local numbers
- - Unlimited, anytime calls to any telephone number in the United States and Canada
- - Calls to and from any other 8x8 subscriber worldwide
Auto-Attendant
Auto-Attendant is a powerful automated VoIP business service that replaces the need for a receptionist.
- - Dial by extension
- - Dial by name
- - Company directory
- - Ring group
- - Can be customized for the specific needs of the customer for more options and voice prompts
Simple Administration
Virtual Office provides an easy to use administration portal for configuring the PBX, Auto-Attendant, and Ring Groups as well as an Extension Manager control portal for customizing individual user settings.
Conference Bridge
A full-featured Conference Bridge provides a way to hold meetings involving participants from multiple sites, saving travel time and expenses for all involved
- - Conference with Virtual Office extensions and outside lines
- - Can include up to 20 participants
- - Administrator modes allow calling out and dropping parties from the conference
- - Password protected
- - Automatic email confirmation of conference bridge reservation
Voicemail
Our business-class voicemail is a powerful VoIP business service tool that is available when you cannot answer the phone.
- - Voicemail notification via email - if you have access to an email account, you can receive either a voicemail alert notification or voicemail audio file attachment via email
- - Listen to voicemails via attached email
- - One number access allows follow me search
- - Return call directly from voicemail message
- - Dial out of voicemail
- - Voicemail forward to another extension - users can forward a message to another user on their system to share information
Music/Messaging on Hold
Virtual Office allows you to replace dead air with melodic music or important information with our Music/Messaging on Hold feature
- - customers provide the .au file that we use
- - conference invitees are treated to music while waiting for others to join
Phone-based Management
Caller ID Blocking on/off *67/*68
To block the caller ID on outbound calls on a per call basis press *67 before dialing a number. Caller ID will be blocked on that call. If you would like caller ID to be displayed again before making the next call, press *68 or simply hang up and dial.
Call Return *69
To automatically call back the last incoming call, whether it was answered or not, press *69 and stay on the line.
Call Waiting Disable *70
To disable call waiting on a per call basis and send all subsequent new callers while on the phone to voicemail to one number access (ONA), simply dial *70 before making your call.
Call Park/Call Pick-Up
This feature gives the receptionist the flexibility to park a call while paging the recipient.
- - Call parked in extension will ring until the line is picked up
- - A parked call can be picked up by any extension within the organization
Do Not Disturb (DND)
When you need quiet time to finish a project, put your telephone in a state that will not ring and calls will automatically be forwarded to voicemail (or to a busy signal if voicemail is turned off)
Call Transfer
Route calls with ease with Call Transfer
- - Extension to extension – no charge
- - Extension to PSTN - at regular 8x8 billing rate
- - 1-step transfer: "blind transfer"
- - 2-step transfer: "transfer with announcement"
Call Forwarding
Automatic Call Forwarding with Selective Rules eliminates the need for human intervention. Rules include:
- - Busy
- - On no answer
- - Unconditional
- - On Internet outage
3-Way Conference
Quickly get a second opinion with 3-way conferencing
- - Add an inside caller
- - Add an outside caller
- - Drop the last caller
Caller-ID and Call Waiting Caller-ID
Helps determine if this is a call that can wait or not
- -Number and name (if programmed in) of incoming call appears on display
Local Time Zone Management
Eliminates the need for a clock on your desk
- - Phone displays user’s local time zone
- - Also displays local time of message received
Stutter Tone Notification
Advises if your phone is accepting calls or if you have any messages
- - On call forward, do not disturb or new voicemail
Ring Tones
Distinctive Ringing signals whether an insider or outsider is calling you
- - Internal calls are distinguished by a single ring
- - External calls are distinguished by two rings
Ring Groups
A ring group is a way for a number of extensions on a virtual office to share
the distribution of incoming calls. Typically support, sales, and accounting
would have ring groups to share the incoming calls among employees of a
company. With every Virtual Office subscription 8x8 will include the option
to configure up to 9 ring groups. Additional Ring group can be purchased
through the Self Service Portal's Add on services.
To order this service, login to your account on the 8x8 Self Service portal
and select "Additional Ring Groups" from "Add-On Services."
Local Number Porting (LNP)
For most numbers, we can port your number in as little as 8 calendar days from receiving the order with
all correct information and documentation. Toll free number portability generally takes two to five weeks.
During the process, you can view your number portability status and updates by logging into your Self
Service Portal account.
Directory Assistance Listing
8x8 gives you the option to add your company name and telephone number to a Directory Assistance Listing provider. This information will be maintained by a nation-wide database listing provider which will allow more accessibility to your company information.
Microsoft Outlook Integration
Virtual Office Outlook Integration seamlessly integrates your Microsoft Outlook contacts into
your Virtual Office extension by installing software to your PC. Incoming calls are displayed
with screen pops based on your Outlook Contacts. Outlook Integration also places a button on
your Outlook program so you can place calls directly from your address book.
All Virtual Office customers can download Virtual Office's Outlook Integration software at no
extra charge. This program currently works with Microsoft Windows XP SP2, Windows Vista, Outlook
2003, Outlook 2007 and .NET Framework 2.0.
Download User Guide
Download Virtual Office's Outlook Integration software
Online Billing
Go paperless and receive updates on usage with our online, real-time monthly billing capabilities
- - Provides call logs of all direct-inward-dial (DID) numbers
8x8 Virtual Office Interface for Salesforce
Integrating your Virtual Office phone system with Salesforce allows you to quickly make an outbound call directly from the Salesforce application. Simply installing software to your PC will seamlessly integrate your Salesforce contacts into your Virtual Office extension. Incoming calls are displayed with screen pops based on your Salesforce contacts. Making calls to your Salesforce contacts just got easier. Simply open a contact and notice the phone number underlined and click on the "telephone" icon to make the call.
All Virtual Office customers can download Salesforce Integration software at no extra charge.
Download User Guide
Download the 8x8 Virtual Office Interface for Salesforce
View the Flash Installation / Quick Overview Guide
Optional Features & Services
In this section:
Switchboard
A powerful PC-based receptionist-controlled console Learn More »
- - Allows multiple call viewing and handling
- - Direct transfer to extension's voicemail
- - Allows for supervised transfers
- - Direct status view of extensions: In-Use (green dot), Do Not Disturb, Out of Service
Get your first month and activation free on Switchboard orders for a limited time! A $29.90 value.
Virtual Numbers
A Virtual Phone Number is a second number that when called, rings to a primary 8x8 line. Virtual Phone Numbers can be from most area codes in the U.S., thereby providing enormous savings to people phoning you from that selected area code. A Virtual Phone Number essentially eliminates long-distance toll charges for anyone calling within that number's area code. Learn More »
Domestic U.S. Virtual Number cost:
 $4.99 per month for unlimited inbound calls
$9.99 one-time activation
Applicable Taxes and Fees
International Virtual Number cost:
$9.99 per month for unlimited inbound calls
$9.99 one-time activation
Applicable Taxes and Fees
International Rate Centers
Toll Free Numbers
8x8 offers an inexpensive way to have toll-free number service for your business or personal use. Toll-free number service, offered in conjunction with our voice and fax plans, allows callers to phone you for no charge regardless of their location inside the US or your location worldwide.
To order this service, login to your account on the 8x8 Self Service portal and select "Toll Free Number" from "Add-On Services." Choose the extension you would like to add this service to. Please note, you can only add Toll Free Fax service to an existing Fax Extension.
Cost:
$4.99 per month (includes 100 minutes of inbound calls), 4.5 cents per minute thereafter;
$9.99 activation and applicable taxes and fees.
Toll Free Number, 1500 min
8x8's Toll Free 1500 offers 1500 minutes of inbound toll-free calls and an industry low 2.9 cents a minute thereafter for inbound calls for a flat monthly fee.
To order this service, login to your account on the 8x8 Self Service portal and select "Toll Free 1500" from "Add-On Services." Choose the extension you would like to add this service to. Please note, you can only add Toll Free Fax service to an existing Fax Extension.
Cost:
$39.99 per month (includes 1500 minutes of inbound calls), 2.9 cents per minute thereafter;
$9.99 activation and applicable taxes and fees.
Toll Free Number, 10000 min
Toll-free numbers provide U.S. callers the ability to phone you for no charge regardless of your location worldwide. 8x8's toll-free service costs a fraction of what traditional telephone service providers charge. Our toll-free number plan offers you a flat monthly fee that includes 10,000 minutes of inbound toll-free calls and 2.9 cents a minute thereafter.
Cost:
$169.99 per month (includes 10000 minutes of inbound calls), 2.9 cents per minute thereafter;
$9.99 activation and applicable taxes and fees.
Toll Free Number, 20000 min
Toll-free numbers provide U.S. callers the ability to phone you for no charge regardless of your location worldwide. 8x8's toll-free service costs a fraction of what traditional telephone service providers charge. Our toll-free number plan offers you a flat monthly fee that includes 20,000 minutes of inbound toll-free calls and 2.9 cents a minute thereafter.
Cost:
$339.99 per month (includes 20000 minutes of inbound calls), 2.9 cents per minute thereafter;
$9.99 activation and applicable taxes and fees.
Professional Installation Services
While the 8x8 Virtual Office system can easily be self-installed and configured, subscribers have the option of utilizing a Virtual Office professional installation team to get their service up and running in no time.
Services provided
Our training professionals will perform the services or variation of services listed below:
- System configuration with Technical Account Manager(TAM) before installation date
- Site verification done for each site - Ping test, latency, and bandwidth calculator Learn more »
- Dedicated Virtual Office technical account manager through out the installation process
- Work with customer to determine placement of all equipment
- Un-box all equipment and perform power on test to ensure that all is working
- Make network connection from Ethernet jack to telephone adapter
- Make network connection from telephone adapter to computer workstation
- Configure IP address on telephone unit (If DHCP Server not available)
- Program extension and user information into telephone unit
- Activate MAC Address/Serial Number for each telephone unit with 8x8 service
- Perform test calls from each extension to verify that system is working properly
- Perform test calls to telephone numbers outside of the phone system to ensure that a dial tone is present
- Perform orientation on voicemail and calling features to familiarize all end users with their new telephones
Cost:
$199 for first three phone installations per site
$49 for each additional phone installation
Custom Quotes for Large Installation Projects
Value-Added Services
To further enhance your 8x8 experience, we also offer various value-added services from our partners. Learn more »
Additional Ring Groups
A ring group is a way for a number of extensions on a virtual office to share
the distribution of incoming calls. Typically support, sales, and accounting
would have ring groups to share the incoming calls among employees of a
company. With every Virtual Office subscription 8x8 will include the option
to configure up to 9 ring groups. Virtual Office Customers can now order Ring
Groups individually or in bundles of 6 and 15.
To order this service, login to your account on the 8x8 Self Service portal
and select "Additional Ring Groups" from "Add-On Services."
Additional Individual Ring Group:
$5.00 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Additional 6 Ring Group Bundle:
$25.00 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Additional 15 Ring Group Bundle:
$50.00 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Fax Services
VoIP subscribers no longer need to settle for "hit or miss" faxing over their business Internet phone service line. Unlike other VoIP providers who offer "best effort" faxing capability, 8x8 provides the industry's most reliable fax solution based on the T.38 ITU standard for sending faxes across IP networks in a real-time mode. By utilizing the T.38 fax protocol, 8x8 real-time fax service performs as reliably and seamlessly as traditional fax service. Not only will 8x8 fax services work with all fax machine brands, they also cost less than a separate fax line from a land line phone company. Choose from Unlimited or Metered Extension plans. Learn More »
Cost:
Unlimited Fax Extension - $39.99 per month
Fax Metered Extension - $9.99 per month
$29.99 one-time activation
$49.99 equipment cost (no equipment coast for Plus fax plans)
Applicable Taxes and Regulatory Fees
Call Queuing
8x8 Virtual Office Call Queuing feature will allow customers to place their callers in a queue while they wait for the next available agent or representative. This feature is ideal for the small business that receives incoming calls into functional areas such as sales, technical support, customer service and much more. Those days of losing potential sales are gone!
Call Queuing includes:
- Queue Max: 1-20 Callers per Queue Group
- Up to 6 Queue Groups
- Free Voicemail per Queue Group
- Up to 10 Extensions per Queue Group
- Secondary Queue Group
Cost:
$6.99 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
*Call Queuing requires a minimum of one Queuing Virtual Number or Queuing Toll Free Number purchase to use the Call Queuing feature.
Queuing Virtual Number
A Queuing Virtual Phone Number is a number that when called, rings to a Call Queuing Group. Queuing Virtual Phone Numbers can be from most area codes in the U.S., thereby providing enormous savings to people phoning you from that selected area code. A Queuing Virtual Phone Number essentially eliminates long-distance toll charges for anyone calling within that number’s area code. Inbound calls are 1.0 cents per min.
Cost:
$4.99 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Queuing International Virtual Number
Queuing International Virtual Number is an inbound international number that rings to a Call Queuing Group and allows people who call you from outside the US to reach you through an international number local to their area and country code. Inbound calls are 1.0 cents per min.(See International Virtual Numbers list for available countries)
Cost:
$9.99 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Queuing Toll Free Virtual Number
Queuing Toll-free numbers provide U.S. callers the ability to phone you for no charge regardless of your location worldwide. 8x8's toll-free service costs a fraction of what traditional telephone service providers charge. Our Queuing toll-free number plan offers you a flat monthly fee that includes 100 minutes of inbound toll-free calls and 4.5 cents a minute thereafter.
Cost:
$4.99 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Queuing Toll Free Virtual Number, 1500
Queuing Toll-free numbers provide U.S. callers the ability to phone you for no charge regardless of your location worldwide. 8x8's toll-free service costs a fraction of what traditional telephone service providers charge. Our toll-free number plan offers you a flat monthly fee that includes 1,500 minutes of inbound toll-free calls and 2.9 cents a minute thereafter.
Cost:
$39.99 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Queuing Toll Free Virtual Number, 10000 min
Queuing Toll-free numbers provide U.S. callers the ability to phone you for no charge regardless of your location worldwide. 8x8's toll-free service costs a fraction of what traditional telephone service providers charge. Our toll-free number plan offers you a flat monthly fee that includes 10,000 minutes of inbound toll-free calls and 2.9 cents a minute thereafter
Cost:
$169.99 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
Queuing Toll Free Virtual Number, 20000 min
Queuing Toll-free numbers provide U.S. callers the ability to phone you for no charge regardless of your location worldwide. 8x8's toll-free service costs a fraction of what traditional telephone service providers charge. Our toll-free number plan offers you a flat monthly fee that includes 20,000 minutes of inbound toll-free calls and 2.9 cents a minute thereafter.
Cost:
$339.99 Monthly
$9.99 one-time activation
Applicable Taxes and Fees
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- » Madrid $0.03
- » London $0.03
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