Testimonials

Virtual Office Testimonials:

"Phones aren't my business. I just need them to work when I pick them up. 8x8 is very responsive--walking me through things when I need a hand, helping me make changes, or answering questions I have regarding my invoices. That kind of dependability lets me get back to the job I need to be doing, faster."

Lena Harley, Prime Group US

"8x8 has done wonders for our Medical Management Company. We have clinics in multiple states and we are able to centralize all of their phones to improve patient services. We could never do what we do without 8x8. We love the high level of functionality with the affordable cost".

Christian Lehinger, CTO - BP Clinics Management of Texas, LLC

"As a provider of luxury vacation rentals and resort services, catering to the client is always #1. With Virtual Office we can include free-long distance in our vacation packages (a big plus for our European guests calling home) and we can save all our guests from spending cell phone minutes needlessly while on vacation. We also use the service to tie together all of our 100+ resort villas from Key Largo to Key West. We never miss a call, we can provide a more personal experience, and we're saving money too!"

Sam Schorr, Managing Director, KeysCaribbean Resorts

"8x8 allows our IT company to focus on customer service rather than phones. The Virtual Office product's rich feature set keeps our clients happy because they can reach us when they need to, even when we are in the field or out of town on a jo".

Kevin Collins, CEO Paragon Support, LLC

"What sets 8x8 apart is their flawless customer service. My technical account manager is always available to me and helps me get my problems solved in no time. I've been a customer since '07 and plan to be for a long time."

Lee Vasche, Senior Vice President, Western Hotel Brokers, Inc.

"We market tourism on the web. It's our only storefront and credibility is key. Packet8 enables us to ensure that we can provide the level of professionalism our clients expect. Since implementing Packet8, customer retention has actually increased by more than 15%."

Matthew Clarke
Las Vegas, NV

"We've had Virtual Office for three years now and absolutely love the service. Packet8 gives us a lot of flexibility. I can travel within the U.S. and overseas without interruption--I just pick up the phone and plug it in wherever I am. What's more, my international calls are a whole lot cheaper and I've been able to cut my phone costs in half."

Jason Jones
Las Vegas, NV

"Our small company has been very happy with Packet 8’s phone service. Its desk units are easy to use, its web interface makes it easy to view bills, reconfigure where certain extensions are forwarded, and the voicemails which become audio emails are extremely convenient. Our company manufactures and sells an electric-powered motorized cycle across the US and in several countries, so staying in touch with dealer partners, distributors, vendor partners and end cycle users is essential. Packet 8’s system allows our employees to be totally mobile and still be able to be in touch simply by having access to the Internet."

Matthew Huntington
Somerville, MA

" I was receiving ridiculous phone bills from a phone company that has the monopoly where I live, and signing up for Packet 8 was the solution. We have a predictable low bill each month In addition to helping me get out of the contract with the phone company, Packet 8 makes our small business look larger with music during hold and the ability to transfer to different extensions both onsite and off. Customer support is very helpful when you call. Any technical issues that we have had have been resolved very quickly."

Kelly Greenway
Boise, Idaho

"I own Insurance Plus Agencies, LLC, a 7 location insurance agency in Houston, TX. I got the idea of using VOIP in about 2001. We had 4 locations at the time and was looking for ways to lower our phone bills and have employees communicate more effectively. I bought a $35,000 VOIP telephony computer that used the H323 protocol. Needless to say it did not work as advertised. We used it as a stand alone PBX at our main location until I was contacted by a Packet8 sales representative in April, 2007.

I did my homework researching Packet8 and other VOIP companies. Being weary of VOIP after my initial experience I decided to try 3 phones in 3 different locations. We used them every chance we had. They worked great! I then ordered the additional 10 phones and started porting our numbers over to Packet8.
We now have approximately 20 phones and 10 virtual numbers. Packet8 allows Insurance Plus Agencies to act as one office. No matter where an agent is working customers can be transferred to them. If a customer needs to speak directly to the Insurance Company we can transfer them there. (Ever call the Home Depot main office and ask to speak to the location nearest you? They'll tell you to hang up and call that location.) When a customer needs an insurance quote and we're all busy at one location I can transfer them to an agent that is not busy. (I no longer have to risk losing the sale or give bad customer service because I'm already helping a client.) And I haven't even mentioned the auto attendant, on-hold message, virtual extensions and the way we are now providing 24/7 sales and customer service.

Bottom line? Insurance Plus Agencies now has a state of the art multi location phone system at half the price of what we were paying for AT&T with more functionality than a $35,000 PBX.

Thanks Packet8!"

Michael P. Bailey
Houston, Texas

"As a technology consulting firm, we evaluate new technology for our clients on an ongoing basis. As is often the case, our ten year old phone system was a constant source of embarrassment to our company. Every power outage at our site caused weeks of lost voice mail , missing user boxes and the need to reenter many of our voice prompts. Our initial exposure to Packet 8 was to review for a medical client, but after reviewing features and costs elected to try ourselves.Our experience over the last few months has been extraordinary, and we have been making recommendations to a number of our clients for Packet 8 VOIP service."

Robert H. Cattanea

"As a small business, it is important for us to create an image of professionalism. Previously we were using traditional phone services that were not only expensive, but did not allow us the flexibility we get with Packet 8. One of our vendors, who knows how small we are, mentioned to me one day how impressed he was with our phone system. He was not expecting to be able to get to a live person and did not realize we had remote workers. And he certainly was not expecting “hold music”. Thank you for saving us well over half the money and providing us a more professional image."

Melinda
Woodstock, GA

"If you're looking to take your business to the next level, making a home into a real office setting, or an office into a functioning office. This is the way to go. One of their better features is that every voice mail can be sent to your email. I especially like being able to transfer voice mails this way, with the option to do it from the phone itself too. From time to time we have had issues with calls getting dropped. Tech support is always quick, very knowledgeable, and extremely helpful."

Shimoner
Dekalb,GA

"I have been a client with 4 lines for about 6 months now. I LOVE THE SERVICE. Packet 8 allows us to have the functions of a very expensive system with a low monthly cost. WONDERFUL!!"

Matthew Allen
Dublin, OH

"Packet 8 is simply the best business decision I have ever made. Our company began researching telephone options after we decided to open a second office in Texas. We have 15 employees in 2 locations. Naturally, I called all the big boys first, and could not get a call back. Another business associate highly recommended Packet 8 Virtual Office. The features Packet 8 provides vs. traditional service are unbelievable. However, the most impressive aspect I have experienced with packet 8 is the immediate, professional and patience of its customer service center. Being new to VOIP, I had numerous questions and called many times. Packet 8 customer service tech's were wonderful. I would highly recommend Packet 8 service."

David Head

"I've been using Virtual Office with my business for over two years now. I got through some preliminary technical issues that I had to learn are part of VoIP set up (remember, this is still bleeding edge technology for the most part).I run my entire business on Virtual Office and I have few if any technical challenges. There is no way I could have continued using Packet 8 to talk to clients in a highly competitive environment of my industry. I would loose credibility and business.
I've done millions and millions of dollars of business over the past two years using Virtual Office."

Hardie Mortgage Advisory Group

"Well, you guys win - and I mean that in a big way. We've got the phones up and running at both our offices - CA and HI - and are extremely pleased with everything. I am most impressed with how your system *actually does what you advertise it to. Similarly, I was also pleasantly amazed that 1) you have customer service personnel who are both available and knowledgeable, 2) your system works right out of the box, 3)things are really well documented, and 4) the sound quality is several orders of magnitude better than Aptela.

In stark contrast to our last VOIP provider experience, I appreciate that your setup prevents me from having to pay all my employees to become technical experts at the technology.

If you require a testimonial, please count us in. In fact, give out my number, and I'll be happy to tell people in person. Both technically and from a 'customer experience' standpoint, your business is far above the others out there.

So, with that said, please consider us a customer - not just in the trial phase any longer. I will be writing you with a few items, number porting, etc. separately.

Thanks for your help"

Paul Bailey

"Thank you for all of your help. We are a pretty small company and have spent a lot of time researching our phone/PBX options. We are really thankful that we were able to get the whole system working so easily with your help."

David Bovee

"After successfully switching our phone service from SBC to your company, I thought I’d take the opportunity to provide you an update and some feedback. ..I am happy to say that we have been very happy with our experience with Packet8…"

William Gaultier
e-storm

"I want you to know how much we LOVE our Packet 8 phone service. It took a little bit of tweaking but is works flawlessly. Sure we may have the system go down on occasion but most of that is due to our local internet service.

Your solution is awesome for small businesses like mine. I am damn glad that everything has worked out so well. Hopefully we will grow just like you guys keep growing.

Best wishes for continued success."

Eric Udler
Super Pet Expo

"This is not a service request or inquiry - just a plain old email filled with praise and compliments!

My company just purchased our Packet8 Virtual Office system. We vacated our office space due to an expiring lease --and we are now all telecommuting out of our homes. The transition has been seamless - not one even knows we are not all in the same office! This has saved us thousands of dollars AND our productivity is better. We all live near NYC...and a commute to the office can be tiring and time-consuming.

My company LOVES the Packet8 virtual phone system. Loves it! The President of my company is so thrilled that I chose this service. I really took a gamble -- but I knew your technology was rated very high.

The customer support and technical support has been SUPERB, OUTSTANDING, HELPFUL, THOROUGH ...I could go on and on: Phil, Jay, Edwin, Arturo ...I am missing some names...but they all were wonderful.

Thanks so much. I can't stop raving about your product, tech support and services. Feel free to use this as a testimonial. “

Kim Cristo
Madison Advertising Management

"A very simple feature, receiving voicemail via electronic mail, has helped us tremendously in communicating with each other when we are solving customer problems. The sense of concern, urgency, and praise come through loud and clear when everyone gets to hear the original voicemail from the customer. Also, few things are sweeter than kissing your old phone company goodbye. They couldn't meet our deadlines for moving and have that same old attitude. Of course they tried to talk us out of implementing a VOIP solution citing the usual fear, uncertainty, and doubt of using new technology. (They actually used the words ‘fear’ and ‘uncertainty’...). Thanks for a great product. We like it so much we want our customers to install it too!”

Dave McCoy
Business Information Group ,Inc.

"We have had our Virtual Office for about a week and so far have deployed 7 extensions. We are running the system on a dedicated Verizon DSL line. We also have Comcast in the office and could easily move the phones over to the broadband link. Since neither Comcast or Verizon is 100% reliable, we decided on redundancy and the cost of adding the DSL link is only $34 per month... ...At this point the system is working well and we are delighted with the functionality and performance. We anticipate being customers for years to come."

Henry Haugland
Natick, MA

"We were a new company and over whelmed with traditional costs for phone systems from the large companies. Someone mentioned VoIP and we started investigating the services. We found that 8x8 had an exceptional system for a virtual office. There were some small hurdles in learning about this technology, DSL speeds from Bellsouth, and knowing what to dial for international calls and call quality, however all these items have been getting better. 8x8 has enabled us to maintain being able to work from home and grow our business. Thank you."

David Reed

"We are very pleased with the service and have been recommending it to our colleagues. Virtual office is a very quick way for a startup or existing company to have a full functioning voice system without all of the startup, installation and maintenance cost," says Ramos. Though Ramcorp Technologies does not have staff in satellite offices for which Virtual Office is great at tying together seamlessly with headquarters, the company does plan to make use of other product features like the call groups and the Switchboard application."

Fernando Ramos
Bridgeport, CT

Residential Service Testimonials:

"This is my first experience with internet phone service and when researching providers, there's a lot of new information I had to digest. Packet8 was very thorough and patient-I got all my questions answered."

Israel Gips
Sunsational Technologies

"I'm a freight broker and 99% of the calls I make every day are long distance. With traditional phone service I was paying between $600 and $700 month. With Packet8's virtual PBX, I've cut that bill to $200 a month--and gained features not available to me previously. I would definitely recommend Packet8. "

Clay Crafton, Owner
Crafton Enterprise Waverly, TN

"I came over from Vonage. What really impresses me about Packet8 is the quality of support I'm getting. No more frustrating time spent with generic call center reps. Packet8 support is all domestic, with a good part located right there at corporate headquarters--right where all the action is. When I call, I know I'm going to get the kind of help I need."

Rusty Duke
RPZ Associates, LLC Dallas, Texas

"We chose Packet8 based on referrals from similar small businesses and we're just beginning to tap into the many benefits. Starting up our service with Packet8 has been smooth and their team has been very responsive during the whole process. On top of that, we're getting features with Virtual Office that we didn't have in our standard phone service, like call forwarding and auto-attendant."

Mick Lafferty
Proficio Mortgage Ventures LLC

"I've been with Packet8 for a year and the service has been good. It's very user friendly and things like conference calling have been easier to set up than with my previous phone system. Each of our employees has their own voice mail as well, and that in itself has been a big improvement."

Florence Bruemmer
Law Office of Florence M. Bruemmer Arizona

"We used traditional land lines for over 20 years until we switched to Packet8 and it's been amazing. Our phone costs have been cut in half and our customers have told us they are very pleased with the way the new system handles their calls. Moving to Packet8 is one of the many steps we've taken to maintain cost control in the midst of current economic conditions."

Bert Hamilton
Harvey Software Fort Myers, Florida

" Their service is first rate. I went with them after some thorough research, comparing them to Vonage and others. They forward every voicemail to me as an email attachment, which I can listen to and then drag to the appropriate folder if a keeper, so I don't need or want web access. I can however easily adjust my preferences on their site. Setup was not difficult at all"

Van B.

"There's really no difference between Packet8 VoIP and my old AT&T connection other than Packet8 is a lot cheaper. I have the plan that allows you to call overseas unlimited for $50 per month. We use it to call Europe every day. The voice quality is excellent. No complaints. I'm thinking about getting the Packet8 Tango for $99 so I can talk to my family that live a few hundreds miles away. They also have Packet8."

Brian

"After Sunrocket went under, I was given choices to sign with Packet 8 or another provider by special arrangement. I mainly needed a fax line for my home office. Of several VOIP providers, only Packet 8 explained that fax service was unreliable for most voice service because of the protocols used. They sold me a less expensive ($10/mo + tax) service configured for fax which still allows me 300 min/mo of outgoing calls, either fax or voice. Kudos!"

Agorelik

"I've heard plenty of folks complain about Vonage lately. Don't give up on cheap phone service quite yet. Give it one more try with Packet8 (ignore the horrible techie name). I've had it for more than a year with no complaints. Sound quality and reliability are excellent. I may have dropped three calls in the past year (how many cell calls have you dropped in a year at three times the price?). It's even cheaper than Vonage per month. ... Just to hedge my bet on phone service, I kept my old number and simply dropped the service to a $12 per month metered line. This lets me dial 911 and toll-free numbers, and receive any number of inbound calls. It's like a second line that works well for a family, and it meant I didn't need to update any contact phone numbers. My Packet8 line functions as a normal line, on which I do all my outbound calls. The second line also serves as backup if the other line fails."

Dave Maki

"I spent some time on the phone with your technical support representative and was very impressed with his willingness to find a way to satisfy my requests for our new accounts we just purchased. I am continually impressed with the customer service that Packet8 provides and am grateful for the continued support you give our company."

Shawna Anderson

"As an IT person, I am no stranger to VOIP. I was, however, a little apprehensive at such a low priced service for residential customers. I was worried about latency, quality of service, and up time. Apparently all my fears were unjustified. My service was simple to setup, offers me control my local phone company could not and features I didn't know about. The quality is actually better than my previous land-line. Needless to say I am satisfied with my service and equipment. I recommend Packet 8 any chance I get!"

Jennifer Allen

"I love my Packet8 service. I have had it over one year now and every thing works great on it and I am ready now to drop my home phone and use just the Packet8 service....we love it very much......."

Posted by Don at community.8x8.com

"The Seattle area (like most major metropolitan areas) is covered by several area codes. I recently moved from the city of Seattle to Edmonds (north of the county line)...a total distance of about 5 miles. Even though it was a relatively short distance, I could not take my phone number with me because I was moving into a different area code. Fortunately, I was able to get my number ported to Packet8 before I moved, so taking my number with me was simple. All I had to do was plug my Packet8 adapter into the Internet connection at my new home and my old number still worked. This is a powerful feature. Because of this great service, I will never have to change my phone number again."

Posted by Kenny at community.8x8.com

"I'm active duty Air Force. My job puts me in contact with quite a few folks that have foreign spouses. Packet8 is really a godsend to these people. They, like myself, are able to touch base with relatives overseas on a more regular basis now.Today I referred my boss to Packet8...ironically his wife is Greek too. He was concerned because he has DSL and wasn't sure if the bandwidth was sufficient. I emailed him the article you mentioned in your blog "Another Packet8 Advantage." I'm certain he'll be a customer."

Brian N., MSgt, USAF

"I didn't know who to send this to but I just activated my service today and it was incredible. I learned about your service from a Pogo.com ad that you had which I must say was eye catching. I am a Deputy Fire Chief and when I saw the E-911 and the red light I had to check the ad. Then I checked out your easy to navigate web page (those of us with enough drama in our lives appreciate "easy to use") and everything was explained clearly so even us lay people could understand how it works.

I signed up a few minutes later and BAM! Along came my email confirmation a few minutes later letting me know you got the order. The next morning I got the email that let me know the order was shipped via FEDEX and my tracking number with web link. FEDEX arrived ahead of schedule and I got the service set up with no questions or difficulty in less than five minutes. Why can't everyone serve their customers like that? My hat is off to you and if this easy beginning is any indication of our upcoming business together, you have a customer for LIFE!"

Lea Hayes
Savannah , GA

"I love Packet8! I've had the service for over a year now and could not get along without it!
The feature I love the most is call forwarding! I forward my calls to my cell phone, so that no matter where I am I don't miss a call and I only have to give out one number to friends and family! Sure saves a lot of time and hassle!"

Conrad Neumann
Huntington Beach, CA

"A friend of mine and I were hiking last week and he recounted how he has been trying to get Vonage to work via his Cable Modem (he is in the Los Gatos Mountains, so the Cable Modem service is somewhat suspect).

He had spent a good part of a year trying to make Vonage work, but to no avail. He spent hours on the phone with their tech support, but still he had problems making a reliable call.

I had told him about how well Packet8 worked and he finally tried it a few weeks ago. He had one minor glitch (I think he had to do a router firmware upgrade), but everything else has been working fine. He was very pleased with the technician and the support he provided."

Ken Pyle
Viodi, LLC

“I just want to tell you about pleasant customer service reps you have. We finally got our Packet8 service back up and running last night. Jason called our house twice and worked with us to get things working again. Two nights ago it was Frances. She worked over an hour trying to solve the problem. Both Frances and Jason were very professional and patient to work with us. I haven't talked to a customer service rep who hasn't been courteous and helpful. My hats off to the whole team there at 8x8. Keep up the good work…”

Mike Saulsbury

“I have been a Packet8 customer for about 4 months now and I must say I am a very satisfied customer. I am somewhat of a gadget freak, so I love watching new technology emerge and develop as it comes to market. I have read the financial reports of EGHT and am impressed by the age of this company as it started in 1987. I only recently was made aware (past 6 months or so) that the VOIP had come to fruition and the technology had matured enough for it to be a true contender with "ma bell" and other POTS services. How did I become aware of this technology's maturity, you may ask? Vonage! Which brings me to the reason for writing. Clearly Packet8 is head and shoulders above the competition. It has the longevity, the technology, and price to beat out the competition…”

Howard Dodson
Birmingham, AL

"The service works great. Just let new customers know to check their 'ping times' with their service provider. I had RCN cable which worked fine for a while then the ping rates went to 1106ms which made the phone service sound choppy. Unless one knows this, one might think it is Packet8 causing the problem. Not everyone is a networking expert. I switched to DSL with SBC and the ping rates are right on the money at 57ms. Service works great now."

John Foley

"I travel a lot and always stay at hotels with broadband. Most of these hotels charge up to $1.00 per outgoing call. I have a second line at home with Packet8. I take the Packet8 equipment, a small router with me and plug it in at the hotel. Then I take the hotel phone and plug it in and I have free calls. Just wanted to share my idea with you."

Ron
NTN Indiana

"I have had your product for about 3 months and have been very satisfied. The service has been very reliable and you will not find a better value. Also, very satisfied with customer service. Every time I have called, always get a person on the other end quickly. Keep up the good work, and thanks for providing a great product at a great price."

Rodney Stevens

"I just started using your service last week and think it is incredible. I was tired of getting ripped off by the phone companies, so I was only using my cell phone for the past 6 months. I have been telling my friends and family about your service, and am glad to see that you have given me incentives to spread the word. Keep up the good work. You guys rock."

Jay Green
Personal Best Fitness Co.

"Really like the service. I tell everyone I know how great it is and it's the best price on the market. I wish I could get a job with you selling it here in Volusia County Fl. Keep up the great work."

William Shope

"Thanks for the service. It is a great service. I am actually visiting my father downstate in Michigan now and it is very nice to be able to bring my number with me."

Ken Snyder

"Just a quick note to let you know that we have replaced our main telephone service with Packet8 and we've been using it for the last few months. My wife and I are EXTREMELY pleased with the quality and especially the savings that we are noticing in our monthly phone bills!!! Keep up the great work! You guys really do provide great service!"

Randy Brown
Yakima, Washington

"First of all I would like to say your customer service rocks! Imagine my surprise when they actually answered the phone! The service I received was fast and courteous … I appreciate your continued development of this company and look forward to being with this company a very long time! Thanks again for offering us a service where we are not at the mercy of the land line companies!"

Bryon Walker
Ormond Beach ,Florida

"I initially became a subscriber of Packet8 Internet telephone service because I wanted low-cost unlimited calling to various U.S. cities where other family members live. Little did I realize that I was also getting a very reliable phone service that would keep on functioning even during a hurricane."

Dr. Alan Lefkowitz
Boca Raton, Florida